GE 49-80591-2, JBP28DRCC Before you call for service…, Problem Possible Causes What To Do

Before you call for service… GEAppliances.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem		Possible Causes	What To Do
Surface units will not		Improper cookware	• Use pans which are flat and match the diameter
maintain a rolling boil		being used.	of the surface unit selected.
or cooking is not
fast enough
Radiant surface units		A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
do not work properly		blown or the circuit breaker
		tripped.
		Cooktop controls	• Check to see the correct control is set for the surface
		improperly set.	unit you are using.
Surface unit stops			• This is normal. The unit is still on and hot.
glowing when turned
to a lower setting
Scratches (may appear		Incorrect cleaning	• Scratches are not removable. Tiny scratches will become
as cracks) on radiant		methods being used.	less visible in time as a result of cleaning.
cooktop glass surface
		Cookware with rough bottoms • To avoid scratches, use the recommended cleaning
		being used or coarse particles	procedures. Make sure bottoms of cookware are clean
		(salt or sand) were between	before use, and use cookware with smooth bottoms.
		the cookware and the surface
		of the cooktop.
		Cookware has been slid
		across the cooktop surface.
Areas of discoloration		Food spillovers not cleaned	• See the Cleaning the glass cooktop section.
on the radiant glass		before next use.
cooktop
		Hot surface on a model	• This is normal. The surface may appear discolored
		with a light-colored glass	when it is hot. This is temporary and will disappear
		cooktop.	as the glass cools.
Plastic melted to		Hot cooktop came into	• See the Glass surface—potential for permanent damage
the radiant surface		contact with plastic placed	section in the Cleaning the glass cooktop section.
		on the hot cooktop.
Pitting (or indentation)		Hot sugar mixture spilled	• Call a qualified technician for replacement.
of the radiant glass	on the cooktop.
cooktop
Frequent cycling off		Improper cookware	• Use only flat cookware to minimize cycling.
and on of radiant		being used.
surface units
Control signals after		You forgot to enter a	• Touch the Bake pad and desired temperature or the
entering cooking time	bake temperature or		Self Clean pad and desired clean time.
or delay start		cleaning time.
Coil surface units do		The surface units are	• With the controls off, check to make sure the surface
not work properly		not plugged in solidly.	unit is plugged completely into the receptacle.
		The surface unit controls	• Check to see the correct control is set for the surface
		improperly set.	unit you are using.
		The drip pans are not set	• With the controls off, check to make sure the drip
	securely in the cooktop.		pan is in the recess in the cooktop and that the	33
			opening in the pan lines up with the receptacle.

Safety Instructions

Operating Instructions

Care and Cleaning Troubleshooting Tips Consumer Support