GE JCB920, JCB910 Before You Call For Service…, Operating Instructions Safety Instructions

Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Top burners do not light	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
or do not burn evenly	inserted in the electrical outlet.	grounded outlet.
	Burner slits on the side of the	• Remove the burner heads and clean them. Check the
	burner may be clogged.	electrode area for burned-on food or grease. See the
		Care and cleaning of the range section.
	Improper burner assembly.	• Make sure the burner parts are installed correctly.
		See the Care and cleaning of the range section.
Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, contact the person
large or yellow		who installed your range or made the conversion.
Surface burners light	The oven gas shut-off valve	• To check the oven gas shut-off valve, remove the
but oven does not	may have accidentally been	warming drawer (see the Care and cleaning of the range
	moved during cleaning or	section) and look for the gas shut-off lever at the back
	moving.	of the range. Follow the directions in box A or B that
		match your regulator type.

Installation Instructions

A

Lever is

shown closed.

PULL TO OPEN.

B

Lever is

shown closed.

PULL TO OPEN.

Troubleshooting Tips

Customer Service

Tiny scratches (may	Incorrect cleaning	• Use recommended cleaning procedures.
appear as cracks)	methods being used.
or abrasions on
	Cookware with rough bottoms	• Be sure cookware bottoms and cookware are clean
cooktop glass surface
	being used or coarse particles	before use. Use cookware with smooth bottoms. Tiny
	(salt or sand) were between	scratches are not removable but will become less
	the cookware and the surface	visible in time as a result of cleaning.
	of the cooktop.
	Cookware has been slid
	across the cooktop surface.
Areas of discoloration	Improper cookware	• Marks from aluminum and copper pans as well as
on the glass cooktop	being used.	mineral deposits from water or food can be removed
surface		with the cleaning cream.
	Hot surface on a model	• This is normal. The surface may appear discolored
	with a white glass cooktop.	when it is hot. This is temporary and will disappear
		as the glass cools.
Plastic melted	Hot cooktop came into	• See the Special Care information in the Cleaning the
to the glass cooktop	contact with plastic placed	glass cooktop surface section.
surface	on the hot cooktop.
Pitting of the glass	Hot sugar mixture spilled	• Call a qualified technician for replacement.
cooktop surface	on the cooktop.

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