GE JCB920, JCB910 owner manual Before You Call For Service cont.…

Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Customer Service

Before You Call For Service (cont.)…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Oven light does not work	Light bulb is loose or defective.	• Tighten or replace the bulb.
	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
	inserted in the electrical outlet.	grounded outlet.
Oven will not self-clean	The oven temperature is too	• Allow the range to cool to room temperature and
	high to set a self-clean operation.	reset the controls.
	Oven controls improperly set.	• See the Using the self-cleaning oven section.
“Crackling” or	This is the sound of the	• This is normal.
“popping” sound	metal heating and cooling
	during both the cooking and
	cleaning functions.
Excessive smoking	Excessive soil.	• Touch the CLEAR/OFF pad. Open the windows to
		rid the room of smoke. Wait until the LOCKED DOOR
		light goes off. Wipe up the excess soil and reset the
		clean cycle.
Oven door will not open	Oven too hot.	• Allow the oven to cool below locking temperature.
after a clean cycle
Oven not clean after a	Oven controls not properly set.	• See the Using the self-cleaning oven section.
clean cycle
	Oven was heavily soiled.	• Clean up heavy spillovers before starting the clean
		cycle. Heavily soiled ovens may need to self-clean
		again or for a longer period of time.
“LOCK DOOR” flashes	The self-clean cycle has been	• Close the oven door.
in the display	selected but the door is not
	closed.
LOCKED DOOR light	The oven door is locked	• Touch the CLEAR/OFF pad. Allow the oven to cool.
is on when you want	because the temperature
to cook	inside the oven has not
	dropped below the
	locking temperature.
“F—and a number or	You have a function error code.	• Touch the CLEAR/OFF pad. Allow the oven to cool for
letter” flash in the display		one hour. Put the oven back into operation.
	If the function code repeats.	• Disconnect all power to the range for 5 minutes
		and then reconnect power. If the function error
		code repeats, call for service.
“Probe” appears in	This is reminding you to enter a	• Enter a probe temperature.
the display	probe temperature after plugging
	in the probe.

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