Before You Call • Solutions to common problems
Problem | Solution |
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Surface burners do not ignite. | • Surface control knob was not completely turned to LITE. Push in & turn the |
| surface control knob to LITE until burner ignites and then turn control knob to |
| desired flame size. |
| • Burner ports are clogged. With the burner OFF, use a |
| needle to burner head slots and ignition ports. See Cleaning the cooktop and |
| surface burners in the Care & Cleaning section for additional cleaning |
| instructions. |
| • Range power cord is disconnected from outlet (electric ignition models only). |
| Be sure power cord is securely plugged into the power outlet. |
| • Electrical power outage. Burners may be lit manually. See section on Setting |
| Surface Controls. |
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|
Surface burner flame uneven or only | • Burner slots or ports are clogged. With the surface burner OFF, clean ports |
part way around burner cap. | with a |
| • Moisture is present after cleaning. Lightly fan the flame and allow burner to |
| operate until flame is full. |
| • Burner caps are not seated properly. Check that all burner caps are level |
| and seated correctly on burner heads. See Cleaning the cooktop and |
| surface burners in the Care & Cleaning section. |
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|
Surface burner flame is too high. | • Surface control knob is set too high. Adjust to lower flame setting. |
| • Burner caps are not seated properly. Check that all surface burner caps are |
| level and seated correctly on surface burner heads. See Cleaning the |
| cooktop and surface burners in the Care & Cleaning section. |
| • Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct. |
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Surface burner flame is orange. | • Dust particles in main gas line. Allow the burner to operate a few minutes |
| until flame turns blue. In coastal areas, a slightly orange flame is |
| unavoidable due to salt content in air. |
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