Marantz Troubleshooting and Reset Instructions for SR4002 and SR5002
Page 53

ENGLISH

TROUBLESHOOTING

In case of trouble, check the following before calling for service:

1.Are the connections made properly ?

2.Are you operating the unit properly following the user’s guide ?

3.Are the power amplifiers and speaker working properly ?

If the unit does not operate properly, check items shown in the following table.

If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country.

SYMPTOM

CAUSE

REMEDY

 

 

 

This unit cannot be turned up.

The power plug is not connected.

Connect the power plug to the outlet.

 

 

 

No sound and picture are output

Mute is on.

Cancel mute using the remote controller.

even when power is on.

 

 

The input cable is not connected correctly.

See the connection diagram and connect the cables

 

 

 

correctly.

 

 

 

 

The master volume control is turned all

Adjust the master volume.

 

the way down.

 

 

 

 

 

The SOURCE position is wrong.

Select correct position.

 

 

 

No speaker output.

The headphones are connected to the

Disconnect the headphones. (Speakers will not output

 

headphone jack.

sound when headphones are connected.)

 

 

 

Incorrect Audio or Video for

Input cable connected incorrectly.

Connect the cable correctly by referring to the

selected source.

 

connection diagram.

 

 

 

Incorrect Audio from a channel.

Speaker cable connected incorrectly.

Connect the cable correctly by referring to the

 

 

connection diagram.

 

 

 

No Audio output from the center

The center speaker cable connection is

Connect the cable correctly.

channel speaker.

incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO is selected for Surround mode, no

 

mode.

sound will be output from the center speaker. Set

 

 

another Surround mode.

 

 

 

 

Center = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround speaker cable connection

Connect the cable correctly.

surround speakers.

is incomplete.

 

 

 

 

 

STEREO has been selected for Surround

When STEREO has been selected for Surround

 

mode.

mode, no sound will be output from the surround

 

 

speaker. Set another Surround mode.

 

 

 

 

Surround = NONE has been selected in

Make the correct setting.

 

SETUP mode.

 

 

 

 

No Audio output from the

The surround back speaker cable

Connect the cable correctly.

surround back speakers.

connection is incomplete.

 

 

 

 

 

Surround mode is not EX/ES mode.

Set surround mode EX/ES.

 

 

 

 

Surround back = NONE has been selected

Make the correct setting.

 

in SPEAKERS SIZE SETUP

 

 

 

 

SYMPTOM

CAUSE

REMEDY

 

 

 

Can not select EX/ES mode.

Surround center= NONE has been

Make the correct setting.

 

selected in SPEAKERS SIZE SETUP

 

 

 

 

 

Input signal is incompatible.

Use 5.1channel source.

 

 

 

Can not select Pro Logic IIx

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

mode.

 

signal or analog input signal.

 

 

 

Can not select Neo:6 mode.

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

 

 

signal or analog input signal.

 

 

 

Can not select CSII mode.

Input signal is incompatible.

Use 2 channel Dolby Digital input signal, PCM input

 

 

signal or analog input signal.

 

 

 

No output to Sub Woofer Out.

Sub-woofer = NONE has been selected in

Select Sub-woofer = YES.

 

SETUP mode.

 

 

 

 

Noise is produced during DTS-

Analog has been selected for input.

Be sure to perform digital connection, select digital

encoded CD or laser disc play.

 

input, then play.

 

 

 

A specific channel does not

Nothing recorded on source.

Check the encoded channel on the source side.

produce output.

 

 

 

 

 

FM or AM reception fails.

Antenna connection is incomplete.

Correctly connect the indoor FM and AM antennas to

 

 

FM and AM antenna outlets.

 

 

 

Noise is heard during AM

Reception is affected by other electrical

Try changing location where the AM indoor antenna

reception.

fields.

is set up.

 

 

 

Noise is heard during FM

The radio waves from the broadcasting

Install an FM outdoor antenna.

reception.

station are weak.

 

 

 

 

Cannot get programmed station

Preset data has been erased.

Disconnecting power plug for long periods of time will

when the PRESET button is

 

erase preset data. If that happens, input the preset

pressed.

 

data again.

 

 

 

Control with the remote

Batteries are consumed.

Replace all the batteries with new ones.

controller fails.

 

 

Remote controller’s function-key setting

Select different position from which equipment will

 

 

is wrong.

be controlled.

 

 

 

 

The distance between this unit and the

Move closer to this unit.

 

remote commander is too far.

 

 

 

 

 

Something is blocking this unit and the

Remove offending object.

 

remote commander.

 

 

 

 

MRAC is not working.

Headphones are connected.

Disconnect the headphones.

 

 

 

MRAC is going to CANCEL

Are the speakers set to OFF?

Set SPK A or SPK B to ON.

mode automatically.

 

 

 

 

 

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Contents Model SR4002/SR5002 User Guide AC Polarized Plug Read Before Operating EquipmentNEC National Electrical Code Introduction Table of Contents Description FeaturesXM Satellite Radio Ready About Dolby Pro LogicBefore USE Operation of Remote ControllerFront Panel SR4002 Names and FunctionsAUDIO/ Video Front Panel SR5002Mode button @4 Setup MIC jackATT Attenuate button AUX1 Input jacksFL Display and Indicator Rear Panel SR5002 Rear Panel SR4002TV, DVD, VCR, DSS 5DIGITAL Input 4AUDIO IN/OUT CD, TAPE, CD-R, TV, DVD, VCR, DSS6HDMI INPUT/OUTPUT 8FLASHERRemote Controller ¤0 P.DIRECT button ¤6 Volume +/- buttons¤1 BAND/LIP SYNC/INPUT button ¤2 T.MODE buttonGeneral Information of Remote Controller to the Unit Remote Control OperationAMP Mode Tuner ModeControlling Marantz Components Controlling a Marantz VCR VCR ModeRewind / Forward Searchs forward or backward Controlling a Marantz Tape Deck Tape ModeCursor Down Controlling a Marantz Universal Dock AUX1 ModeBasic Operation Learning Procedure Learn ModeErasing the code by buttons Erasing the all SourcesConnecting Speakers Speaker PlacementConnecting Speaker Wire ConnectionsConnecting Digital Audio Components Connecting a SubwooferVIDEO, S-VIDEO , Component Jacks Connecting Video ComponentsThere are 3 types of video jacks on the rear panel Video jackConnecting Hdmi Components Connecting Hdmi ComponentsHdmi Jack Select an input source from the OSD menu system. SeeConnecting AN External Power Amplifier Connecting the Remote Control JacksConnecting Multi Channel Audio Source Connecting the Supplied Antennas Connecting the Antenna TerminalsConnecting AN FM Outdoor Antenna Connecting AN AM Outdoor AntennaHow to Subscribe Connecting the XM CONNECT-AND-PLAY AntennaSee the Checking the XM Signal Strength and Radio ID XM Radio Overview SR5002 onlyBi-amp Connection Connecting for the Multi Room SR5002 onlyThis allows you to drive the treble and bass units RS232C Connecting Other EquipmentOn Screen Display Menu System SetupInput Setup Assignable Digital Speaker SetupSpeaker Setup Input and Component Video InputSpeakers Distance Measurement How to OperateSurround Error Indications During MeasurementPreference Multi Room SR5002 only CH Input LevelPL Iipro Logic II Music Parameter CS Iicircle Surround II ParameterRelation of the room size and floor space Simple SetupRelation of the speakers number and conectted speaker Basic Operation SR4002/SR5002 Video ConvertSR5002 only Front speakers Surround ModeCenter speaker SL/SR Surround speakersSource Direct AutoPure Direct EX/ESStereo Circle Surround CSII-CINEMA, CSII-MUSIC, CSII-MONOVirtual Multi CH. STOther Function Display ModeRecording AN Analog Source Selecting Analog Audio Input or Digital Audio InputDolby Headphone Mode Listening Through HeadphonesAttenuation to Analog Input Signal Speaker A/BHT-EQ Home Theater Equalizer AUX2 InputTV Auto ON/OFF Function LIP.SYNC SR5002 onlyListening to the Tuner Preset MemoryPreset Scan Recalling a Preset StationClearing Stored Preset Stations Sorting Preset StationsSwitching XM Information in the Front Panel Display Checking the XM Signal Strength and Radio IDUsing the SR5002 Listening to XM Satellite RadioALL Channel Search Mode Search ModeWhen the channel Artist name/Song title is displayed When the channel category is displayedChannel Direct Call Category Search ModePreset channel can be checked on the on screen display Checking the XM Preset ChannelYou can remove preset stations from the memory Using the following procedureMulti indicator on the front panel will be turned off Multi Room Playback Using the MultiMulti Room Room OUT TerminalsVolume of S. Speaker B is interlocked with the main volume Another Room Playback Using Surround Speaker B TerminalsSymptom Cause Remedy TroubleshootingHdmi Memory backup HOW to Reset the UnitXM Satellite Radio Front KEY Button Lock of the UnitTechnical Specifications Video Concepts 1110, 1113, 1133, 11361128, 1129, 1130 1010, 1069, 1073, 1111 1138, 1143, 11453026, 3029, 3032 3056, 3068, 30693052, 3060, 3067 3040, 3048, 3067, 30724002, 4008, 4009 Is a registered trademark

SR4002/SR5002 specifications

The Marantz SR4002 and SR5002 are two remarkable home theater receivers that deliver exceptional audio performance, making them stand out in the crowded market of AV receivers. Both models are designed for audiophiles and home theater enthusiasts who demand superior sound quality, versatility, and advanced features.

The SR4002, known for its robust build and high-quality components, provides 100 watts of power per channel, ensuring dynamic sound reproduction for a variety of media. This model supports a wide range of audio formats, including Dolby Digital, DTS, and PCM, enabling an immersive surround sound experience. It features multiple inputs and outputs, including HDMI, allowing seamless connectivity to a multitude of devices such as Blu-ray players, gaming consoles, and streaming devices. The SR4002 also includes a built-in AM/FM tuner, giving users the flexibility to enjoy their favorite radio stations.

On the other hand, the SR5002 takes it a step further with its enhanced specifications and features. With 110 watts of power per channel, it caters to larger home theaters without sacrificing sound quality. One of the standout features of the SR5002 is its advanced audio processing technology, which ensures precise sound staging and clarity in complex audio environments. The addition of Audyssey MultEQ room calibration technology helps automatically adjust the receiver's settings based on the acoustic characteristics of the room, optimizing audio performance for an unparalleled experience.

Both models boast a sleek design that fits seamlessly into any home entertainment setup. They feature an intuitive on-screen display that simplifies navigation through menus and settings. The user-friendly remote control provides easy access to all functionalities, making it simple to switch between inputs or adjust audio settings.

In terms of connectivity, both the SR4002 and SR5002 are equipped with multiple HDMI inputs, including support for 1080p video, ensuring compatibility with the latest high-definition content. They also feature legacy connections, such as composite and component video inputs, making them suitable for older equipment.

Overall, the Marantz SR4002 and SR5002 are solid choices for anyone looking to elevate their home entertainment experience. With their combination of robust power, advanced processing technologies, and versatile connectivity options, these receivers deliver rich, immersive sound that brings movies, music, and games to life. Whether you choose the SR4002 for its excellent features or the SR5002 for its enhanced capabilities, both models promise to transform your audio experience.
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