troubleshooting guide
warning: Always turn off power at the main electrical service panel when servicing your whirlpool.
| symptoms |
| possible problems |
| suggested solutions |
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| Motor does not start | 1) | GFCI or circuit breaker in OFF position. | 1) | Reset GFCI. |
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| 2) | Fuses blown or thermal overload open. | 2) | Contact your electrician. |
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| 3) | Locked motor shaft. | 3) | Contact Aquatic Industries, Inc. |
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| 4) | Motor windings burned out. | 4) | Contact Aquatic Industries, Inc. |
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| 5) | Defective starting switch inside | 5) | Contact Aquatic Industries, Inc. |
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| 6) | Disconnected or defective wiring. | 6) | Check and reconnect if needed. |
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| 7) | Low voltage. | 7) | Contact your electrician. |
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| Motor does not reach full | 1) | Low voltage. | 1) | Contact your electrician. |
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| speed | 2) | Motor windings connected for wrong voltage. | 2) | Contact Aquatic Industries, Inc. |
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| 3) | Wiring too small. | 3) | Contact your electrician. |
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| Low pump pressure | 1) | Pump running at reduced speed. | 1) | See above. |
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| Motor overheats | 1) | Low voltage. | 1) | Contact your electrician. |
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| (protector trips) | 2) | Motor windings connected for wrong voltage. | 2) | Contact Aquatic Industries, Inc. |
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| 3) | Inadequate ventilation. | 3) | Refer to installer/dealer. |
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| 4) | Wiring too small. | 4) | Contact your electrician. |
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| Pump delivers no water | 1) | Jets are closed. | 1) | Open jets. |
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| 2) | Leakage of air into suction system. | 2) | Check suction screen for clogs. |
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| 3) | Impeller clogged. | 3) | Clean and unplug. |
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| Low pump capacity | 1) | Suction or discharge line partly plugged. | 1) | Clean and unplug. |
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| 2) | Pump running at reduced speed. | 2) | See “Motor does not reach full speed.” |
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| 3) | Impeller clogged. | 3) | Clean and unplug. |
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| Noisy pump and motor | 1) | Worn motor bearings. | 1) | Contact Aquatic Industries, Inc. |
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| 2) | Pumps touching a stationary object. | 2) | Refer to installer/dealer. |
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| 3) | Suction line partly plugged. | 3) | Clean and unplug. |
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| 4) | Pump not supported properly. | 4) | Contact Aquatic Industries, Inc. |
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| (If you have a remote pump, refer |
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| to installer/dealer.) |
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| Leakage of water at shaft | 1) | Shaft seal requires replacement. | 1) | Contact Aquatic Industries, Inc. |
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| Leaking unions | 1) | 1) | Contact Aquatic Industries, Inc. |
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| 2) | Plumbing in a bind. | 2) | Contact Aquatic Industries, Inc. |
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| 3) | Loose unions. | 3) | Tighten unions. |
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| Vibration noise | 1) | Tub or tub plumbing is touching tile/wall. | 1) | Refer to installer/dealer. |
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| 2) | Pump is touching framing. | 2) | Refer to installer/dealer. |
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Air Bath system does not operate | 1) | No power to air blower. |
| 2) | Blower Control Box is not plugged in. |
| 3) | Control Panel connector to controller box |
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| is disconnected. |
| 4) | Blower Motor is disconnected from control box. |
1)Reset circuit breakers and GFCI if tripped. Check fuses and replace if bad.
2)Make sure plug is fully inserted into the outlet.
3)Check and reconnect if needed.
4)Plug Blower into control box.
Blower turns off by itself or | 1) | Blower motor overheated and thermal | 1) | Check that blower has sufficient ventilation, |
before time elapses |
| protection device deactivated motor |
| and that the intake to the blower is not |
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| (possibly low voltage). |
| blocked, clear and allow motor to cool |
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| down. (Check service & wire size.) |
| 2) | GFCI tripped. | 2) | Refer to installer/dealer. |
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Circuit breaker trips repeatedly | 1) | Defective breaker. | 1) | Change out breaker. |
| 2) | Short circuit between bath and breaker box. | 2) | Refer to installer/dealer. |
| 3) | Other times are connected to the same circuit. | 3) | Refer to installer/dealer. |
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Blower does not manually shut off | 1) | Defective control panel. | 1) | Refer to installer/dealer. Replace control panel. |
| 2) | Defective control box. | 2) | Refer to installer/dealer. Replace control box. |
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Air blower does not function properly while in the pulse or wave modes
1)Speed of air setting is set too low.
1)Change the air speed setting to a
Aquatic Industries, Inc. | 27 |