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Samsung UE40M5002AK UE40M5002AKXXH, UE49M5002AKXXH Others, Broadcasting, The remote control does not work, There is a plastic smell from the TV, A “Mode Not Supported” message appears

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The picture will not display in full screen.

•• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.

•• Black bars on the top and bottom will appear during movies that have aspect ratios different from your TV.

•• Adjust the picture size options on your external device or TV to full screen.

The remote control does not work.

•• Replace the remote control batteries with the poles (+/–) in the right direction.

•• Clean the sensor’s transmission window on the remote.

•• Try pointing the remote directly at the TV from 1.5~1.8 m away.

The cable/set top box remote control doesn’t turn the TV on or off, or adjust the volume.

•• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set top box user manual for the SAMSUNG TV code.

A “Mode Not Supported” message appears.

•• Check the supported resolution of the TV, and adjust the external device’s output resolution accordingly.

There is a plastic smell from the TV.

•• This smell is normal and will dissipate over time.

The TV Signal Information is unavailable in the Self Diagnosis Test menu.

•• This function is only available with digital channels from an Aerial / RF / Coax connection.

TV is tilted to the right or left side.

•• Remove the stand base from the TV and reassemble it.

There are difficulties assembling the stand base.

•• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please use a magnetised screw driver.

The Broadcasting menu is grey out (unavailable).

•• The Broadcasting menu is only available when the TV source is selected.

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