3Com 3CRWE73796B A

ATECHNICAL SUPPORT

3Com offers worldwide product support 24 hours a day, 7 days a week, through

the following online systems:

■World Wide Web site

■3Com FTP site

World Wide Web Site Access the latest networking information on the 3Com Corporation World Wide

Web site by entering the URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical

documentation and software library, as well as support options ranging from

technical education to maintenance and professional services.

3Com FTP Site Download drivers, patches, software, and MIBs across the Internet from the

3Com public FTP site. This service is available 24 hours a day, 7 days a week.

To connect to the 3Com FTP site, enter the following information into your

FTP client:

■Hostname: ftp.3com.com (or 192.156.136.12)

■Username: anonymous

■Password: <your Internet e-mail address>

If additional assistance is required, contact your network supplier. Many suppliers

are authorized 3Com service partners who are qualiﬁed to provide a variety of

services, including network planning, installation, hardware maintenance,

application training, and support services.

When you contact your network supplier for assistance, have the following

information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent conﬁguration changes, if applicable

A user name and password are not needed with Web browser software such as

Netscape Navigator and Internet Explorer.