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3Com V7000 manual Messaging configurations

Models: V7000

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78CHAPTER 9: UPGRADING VCX SYSTEMS AND COMPONENTS

■Fourth, upgrade the branch offices, starting with any that are hosted by the primary regional office.

Upgrading a Multiple Use this section to upgrade a two region office configuration where the Site Configuration regional offices use global messaging and the branch offices use local

messaging configurations.

The software upgrade package is provided by 3Com or your authorized 3Com reseller and must be installed using the following sequence of steps.

1Untar the upgrade tar file(s) and copy them to the EMS server in the <EMS_INSTALL_DIR>/software_upgrades/voice/SystemUpgrades directory. This includes any software for the VCX data server, IP Messaging server, and/or the VCX call processing server.

2If you have a replicated system, clear any replication errors before performing an upgrade, otherwise, go to step 3.

a From the EMS client explorer tree, for each VCX data server you want to drop replication from, click 3Com VCX IP Telephony Server.

b Right-click3Com VCX IP Telephony Server, select Database Replication, and then click Clear Replication Errors.

You can only delete replication errors on regional offices, not on branch offices.

3Stop Tomcat on the region 1 and 2 VCX call processing server.

a From the EMS client explorer tree, for the region 1 VCX call processing server, click 3Com VCX IP Telephony Server.

b Right-click3Com VCX IP Telephony Server, select Web Provisioning, and then click Disable Web Provisioning.

c From the EMS client explorer tree, for the region 2 VCX call processing server, click 3Com VCX IP Telephony Server.

d Right-click3Com VCX IP Telephony Server, select Web Provisioning, and then click Disable Web Provisioning.

4Stop replication between the region 1 and 2 VCX data servers.

a From the EMS client explorer tree, for the region 1 VCX data server, click 3Com VCX IP Telephony Server.

b Right-click3Com VCX IP Telephony Server, select Database Replication, and then click Drop Replication.

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3Com V7000 manual Messaging configurations

Contents

VCX V7000 IP Telephony Solution System Release 3Com Corporation 350 Campus Drive Marlborough, MA Contents Configuring the VCX Data Server VCX Data Server Database ConfigurationConfiguring the XML Accounting Server Configuring the Back-end Servers Adding Accounting ServersConfiguring the SIP Phone Downloader Device Mapping Enabling or Disabling Authentication ServerCall Processor Maintenance Restarting the Call Processor Verifying the Call Processor StateConfiguring Trap Destinations Gracefully Restarting the O/S EntityPage About this Guide List conventions that are used throughout this guide Text ConventionsThese 3Com documents contain additional information about RelatedDocumentation Convergence Applications SuitePart Number 900-0180-01 Rev AA 3COM VCX IP Telephony Server Configuration as Baseline version To restore the 3Com VCX IP Telephony Server configuration Telephony Server Log into EMSIP Telephony Serber State Tab Identification Tab To view the Identification tab Location Telephony Server Software VersionIdentification Tab IP Messaging Identification TabOffice Configured AllComponents both the IPTool Server Timezome of an IP Telephony ServerStation Agents ConfiguringAuthorization Adding AuthorizedProvisioning Server EnablingDisabling the Web TomcatAccounting and VCX data servers MaintenanceBack-end Server Accounting ServerReplication for VCX Data ServerRepeat through to setup replication from the other direction Server when the setupReplication command is issuedData Server instance, before you perform an upgrade Data Server Database Name Configuring the VCX Data ServerDatabase Configuration Data Server Database Server NameDatabase Keep Alive Timeout Data Server Database User PasswordData Server Database User Name Data Server Client Configuring VCXVCX Data Server Client Activity Interval Request ThreadsDescriptions Configuration TabEnabling VCX Data Server Packet Tracing Tab LocationData server BES Common Configuration TabStatistics BES Common Statistics TabState Tab State TabData server Restarting the VCX To restart the VCX data serverVCX Data Server Data Server State Configuring the XML Accounting Server Default setting is 20000. The range is 2000 throughSuite XML CDR Configuration Tab For CDR collectionAttribute Description Descriptions Data Range 4 Default = InstallationType State Tab Attribute Description Settings State Tab Attribute Description Settings Restarting the To restart the accounting serverAccounting Server State To configure the Call Control Plugin using EMS Log into EMS Configuring the Call ProcessorConfiguring Call ControlEndpoints Click Add Add row to table window appearsConfiguring Trusted Endpoints Processor Version To verify what the Call Processor version is using EMSVerifying Call Call ProcessorServer IP Addresses Adding Accounting To add an accounting server through EMSServers Accounting Server Tab Descriptions in EMSAuthentication Servers Authentication Server Tab Descriptions in EMSAccounting Servers Authentication Server Tab Descriptions in EMS Adding Directory To add an directory server through EMS Directory Server Tab Descriptions in EMSRemoving Directory To remove an directory server through EMS VCX Data Server Tab Descriptions in EMSAccounting Server Authentication Server Directory ServerStatistics for the call processor Monitoring CallStatistics For description of each field, see TableRestarting the Call To restart the Call Processor ProcessorProcessor State Configuring the IP Messaging System IP Messaging State TabMessaging Software Version Builder Interface VerifyingConnection to Call Builder VariablesMessaging Server Messaging Server State Messaging serverHard To stop the IP Messaging server hard Stopping the IPAre disconnected HardConfiguring the SIP Phone Downloader SIP Phone Downloader Configuration Tab SIP Phone Downloader Device Mapping Tab Application downloader SIP PhoneDownloader Restarting the To restart the application downloaderConfiguring the Common Agent Common Agent State TabAgent Software Version Verifying Common To verify what the common agent version isEnabling Back-end Server TrapsDestinations Enabling Back-end Server Traps Restarting the To restart the Common Agent Common AgentCommon Agent Common Agent StateConfiguring the Common Agent Configuring the OS Entity S Entity State TabVerifying O/S IdentificationTab Entity EntityEntity State Configuring the OS Entity Upgrading a Configuration fromUpgrading VCX Systems Components Multiple SiteMessaging configurations Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y Upgrading VCX Systems and Components Click Save All Click Save All Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y Upgrading VCX Systems and Components Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y Right-hand pane, click the Planned Upgrades tab To upgrade an IP Telephony Server branch office go to on Upgrading VCX Systems and Components Upgrading a Multiple Site Configuration from 6.0.x to 6.0.y IP Telephony Sequence of stepsSoftware Upgrading the VCX IP Telephony Software Hold files using EMS Hold FilesDouble-click the Planned IP Messaging Upgrade field Messagingsoftware SoftwareUpgrading the SIP Phone Downloader Boot File Software Boot software place the tar fileDouble-click the correct field to choose the upgrade file Upgrading the SIP Phone Downloader and Boot File Software Upgrading VCX Systems and Components Index BESReserving