Troubleshooting Solutions

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your system administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section "Connecting a Handset" on page 11 for information.

Why is my speakerphone not working?

If the speaker light goes out, the phone is set up to be used only with a handset. If the light stays on steady and you hear dial tone, you can

alternate between the speakerphone and the handset by pressing Speaker .

See the section, "Set Audio" on page 18 for instructions on how to change the Set Audio feature.

Why is my display blank?

Ensure that power is being provided to your phone. If your Network does not provide Inline power over Ethernet, you can obtain an additional accessory, the a PoE inline power injector, to provide power over Ethernet locally to your phone. See the section "Connecting to the Network and to Power" on page 9 for details.

Why can I only see 1 option when the installer or user guide says there are more?

The telephone screen will only show 1option at a time. To see more, press

the down arrow button .

Why does the telephone wobble?

Make sure the cords are routed properly through the back of the phone, as indicated in the section, "Connecting a Handset" on page 11. Check that the leg stands have been properly snapped into place. Since the legs can be oriented in two different ways and in two different positions to offer four different phone viewing angles, check that both legs are oriented in the same direction and in the same position on either side of the phone.

Model 51i IP Phone Installation Guide 21