Error Symptom

Action/FRU

 

 

CD/DVD-ROM drive LED doesn't come on but works

1.CD/DVD-ROM drive

normally.

 

 

 

CD/DVD-ROM drive LED flashes for more than 30

1.CD/DVD-ROM may have dirt or foreign material on

seconds before LED shutting off.

it. Check with a known good disc.

Software asks to reinstall disc.Software displays a

2. CD/DVD-ROM is not inserted properly.

reading CD/DVD error.

3.CD/DVD-ROM is damaged.

 

 

CD/DVD-ROM drive cannot load or eject when the

1.Disconnect all cables from CD/DVD-ROM drive

system is turned on and its eject button is pressed

except power cable, then press eject button to try to

and held.

unload the disk.

 

2.CD/DVD-ROM drive power.

 

3.CD/DVD-ROM drive

 

 

CD/DVD-ROM drive does not read and there are no

1.CD may have dirt or foreign material on it. Check

messages are displayed.

with a known good disc.

 

2.Ensure the CD/DVD-ROM driver is installed

 

properly.

 

3.CD/DVD-ROM drive.

 

 

CD/DVD-ROM drive can play audio CD but no

1.Ensure the headphone jack of the CD/DVD-ROM

sound output.

has an output.

 

2.Turn up the sound volume.

 

3.Speaker power/connection/cable.

 

4.CD/DVD-ROM drive.

 

 

Real-time clock

 

 

Real-time clock is inaccurate.

1.Ensure the information in the Standard CMOS

 

Feature of BIOS Setup is set correctly.

 

2.RTC battery.

 

3.Main board.

 

 

Audio

 

 

Audio software program invokes but no sound

1.Speaker power/connection/cable.

comes from speakers.

 

 

 

Modem

 

 

Modem ring cannot wake up system from suspend

1.For the External Modem, make sure Power on By

mode.

Ring in BIOS Setup or Power Management is set to

 

Enabled. For the PCI modem, make sure Wake up

 

by PCI card is set to Enabled.

 

2.If PCI modem card is used, reinsert the modem

 

card to PCI slot firmly or replace the modem card.

 

3.In Win 98, ensure the telephone application is

 

configured correctly for your modem and set to

 

receive messages and/or fax.

 

 

Data/fax modem software program invokes but

1.Ensure the modem card is installed properly.

cannot receive/send data/fax

 

 

 

Fax/voice modem software program invokes but has

1.Ensure the modem voice-in cable from modem

no sound output. (Data files are received normally;

adapter card to main board

voice from modem cannot be produced, but system

 

sound feature works normally.)

 

 

 

Video and Monitor

55

Chapter 4

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Acer M5810 manual Real-time clock, Audio, Modem, Video and Monitor