Actiontec electronic GT701WG-QW04 instruction

Chapter 8 Troubleshooting

Time out error occurs when entering a URL or IP Address

sVerify all the computers are working properly.

sEnsure the IP settings are correct.

sEnsure the Modem is on and connected properly.

sVerify the Modem’s settings are the same as the computer by clicking Status in the “Main Menu” screen.

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Actiontec electronic GT701WG-QW04 user manual Time out error occurs when entering a URL or IP Address

Contents

DSL Modem Table of Contents Specifications Using UtilitiesTroubleshooting Reference Glossary Firewall Security Level Services Limited Warranty 107 105 This page left intentionally blank Package Contents Introduction1Minimum System Requirements Features DSL Light Power LightWireless Light Internet Light Phone Port Reset SwitchLine Port USB Port Other Problems Power PortUsed to connect the Power Cord to the Modem DSL service outage support and repair DSL service installation support Advanced Feature Support Wired/Wireless Upgrade Introduction This page left intentionally blank Using Qwest DSL Connecting to the InternetDisconnecting from the Internet This page left intentionally blank Performing a Basic Setup Basic SetupTo configure the Modem for basic operation Page Changing the User Name and Password Click Save and Restart at the bottom of the screen Setting Up Static IP Address Configuring for a Single Static IP AddressTo set up the Modem to use a single static IP address Page Setting Up Static IP Page Click Save and Restart at the bottom of the screen Configuring for a Block of Static IP Addresses To set up the Modem to use a block of static IP addresses Setting Up Static IP Page Dhcp Server Configuration screen, select Static from Click Save and Restart from the menu on the left side Click Save and Restart at the bottom of the screen Configuring5 Advanced Settings Accessing Advanced Settings WAN IP Address Transparent Bridging PPP Auto Connect Encapsulation PPPoA only Save & Apply Specify a Static IP Address Wireless Settings Channel Off WEP WEP+802.1x WPA Wireless MAC Authentication Wireless Advanced Settings Dhcp Server DNS Dynamic or Static Dhcp Server ConfigurationBeginning IP Address, Ending IP Address DNS Server Services Blocking Website Blocking Remote Management/Telnet Port Forwarding To remove forwarded ports, highlight them, then click Remove DMZ Hosting Clicking Advanced brings up the Advanced Port Forward screen Firewall Dynamic Routing NAT Network Address Translation Static Routing IP QoS Setting Source Telnet Timeout Setting LAN IP Address This page left intentionally blank Accessing Status To access the Status screens, follow these instructionsViewing Modem’s Status Current Status Viewing the Modem’s Status WAN Status LAN Status Dhcp User ListPage Using Utilities Web Activity Log DSL Settings Restore Default Settings Upgrade Firmware This page left intentionally blank Troubleshooting LAN Connection FailureCannot Connect to the Internet CMD Time out error occurs when entering a URL or IP Address This page left intentionally blank Reference Locating Computer Information Locating Windows Operating System Files Appendix a Reference Click Search Static IP Address On the Computer Windows 98 SEPage 192.168.0.2 Windows Me Enter the following numbers in the Subnet mask text box Appendix b Static IP on the Computer Do not include the periods they are automatically entered Windows Page Appendix b Static IP on the Computer Enter the following numbers in the IP Address text box Windows XP Page Appendix b Static IP on the Computer Enter the following address in the IP Address text box Comparing DSL Service with a Dial-Up Modem Computer Security Modem Security Computer SecurityInternet Browsers Electronic Security This page left intentionally blank WAN PPP, DHCP, Static IP Specifications dGeneral Full-rate Adsl Interface Power, DSL, Internet, Ethernet, USB, Wireless Wireless Operating RangeLED Indicators Environmental Access Point GlossaryPage Ssid This page left intentionally blank Firewall Security Level Services Medium Security Level Low Security Level Service Acronym Definitions 323 Real audio/videoIcmp 120 Alternativeg System Setup ClassicPage Appendix g Alternative System Setup Connecting to the ISP Then press Enter on the keyboard Appendix g Alternative System Setup 100 Self Help Basic Setup Support Getting OnlineAdditional Technical Support Options Qwest Advanced Feature Support Networking LAN Support Appendix h Additional Technical Support Options 104 Regulatory Compliance Notices ModificationsClass B Equipment Miscellaneous Legal Notices All other names are the property of their respective owners Limited Warranty 107 108 Limited Warranty 110