Troubleshooting | Actiontec electronic GT701WG guide

Troubleshooting 8

This chapter contains a list of problems that may be encountered while using the Gateway, and techniques to solve them. Note that these techniques may not be suc- cessful in all cases. Also included is a list of frequently asked questions.

Troubleshooting

Cannot Use the Internet

Physical Connections

Ensure the Gateway’s Power light is on, as well as the appropriate lights for any active connections (Ethernet, USB, Wireless). If the connection is not active, reconnect the appropriate cable or adapter.

Connection to the Router

Check that the default IP address the computer is receiving is correct by selecting Start, Run, and then typing ipconfig in the “Open” text box. The IP address should be 192.168.0.x (with “x” representing a number from 2 through 255), and the Default Gateway address should be 192.168.0.1. If not, restart the computer to allow the Gateway to assign a IP address. If a static IP address was previously assigned to the computer, it will need to be removed before the Gateway can dynamically assign a new IP address. After the computer restarts, check the IP address of the computer again. If it is still not correct, type ipconfig /? (note the space after ipconfig) to release and renew the IP address.

Once the IP address has been verified as correct, open a Web browser. In the “Address” text box, type 192.168.0.1 and click Go. The Gateway’s Web Configurator Main Menu screen appears, verifying the Gateway’s active connection.

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Actiontec electronic GT701WG Troubleshooting, Cannot Use the Internet, Physical Connections, Connection to the Router

Contents

Wireless DSL Gateway Table of Contents Setting Up a Network TroubleshootingSetting Up Static IP on the Computer Specifications 111 Package Contents Introduction1 Features Minimum System Requirements Introduction Power Light Getting to Know the GatewayDSL Light Wireless Light Internet LightEthernet Light USB Light Reset Switch Power PortPhone Port USB Port Setting Up Gateway Connecting a Computer to the GatewayPage Setting Up the Gateway Get the Gateway from the kit, then click Next Setting Up the Gateway Page Setting Up the Gateway Page Connecting Via USB Page Setting Up the Gateway Page Setting Up the Gateway Page Setting Up the Gateway Installing Phone Filters Setting Up the Gateway Page Setting Up the Gateway Ethernet Click Next Setting Up the Gateway Setting Up the DSL Connection Next, go to Setting Up the DSL Connection, below Setting Up the Gateway Page Installation Buddy checks the configuration of the Gateway Gateway is successfully configured and ready for use This page left intentionally blank Performing a Basic Setup Basic SetupTo configure the Gateway for basic operation Page Performing a Basic Setup Changing the Admin User Name and Password Click Save and Restart at the bottom of the screen Using Advanced Setup Accessing Advanced SetupTo access the Advanced Setup configuration screens Page WAN IP Address Transparent Bridging Obtain an IP Address through PPPoE or PPPoA PPP Auto Connect Encapsulation PPPoA only Specify a Static IP Address Using Advanced Setup Wireless Settings Channel Off WEP WEP+802.1x Wireless MAC Authentication WPA Wireless Advanced Settings LAN IP Address Dhcp Server Beginning IP Address Ending IP Address Services Blocking DNS Dynamic or StaticDNS Server Website Blocking Remote Management Port Forwarding DMZ Hosting Firewall Dynamic Routing NAT Network Address Translation Static Routing UPnP Universal Plug and Play Viewing Gateway’s Settings StatusPage Routing Table WAN Status LAN Status Active User List Using Utilities Web Activity Log DSL Settings Restore Default Settings Upgrade Firmware This page left intentionally blank Setting Up a Network EthernetPage Setting Up a Network Page Setting Up a Network USB Setting Up a Network Page Setting Up a Network Page Wireless Page Read the on-screen instructions, then click Finish This page left intentionally blank Troubleshooting TroubleshootingCannot Use the Internet Physical Connections Frequently Asked Questions Connection to the InternetWhich protocols does the Gateway support? Which connection speeds does the Gateway support? Is the Gateway flash-upgradeable? How do I do it? Yes, the Gateway has a built-in DSL Modem WirelessWhich wireless cards will work with the Gateway? Will my Xbox work with the Gateway? What is the valid IP range I can use for my home network? How do I find out which IP address my computer is using? Yes, if the application is designed to run over a network What is the default username for the Gateway? What is NAT and how does it protect my network?How many computers can be connected through the Gateway? Does the Gateway function as a firewall? Reference Locating Computer Information Locating Windows Operating System Files Appendix a Reference Click Search Setting Up Static IP On the Computer Windows 98 SEPage 192.168.0.2 Windows Me Enter the following address in the Subnet mask text box Appendix B Setting Up Static IP on the Computer 192.168.0.2 Windows Page Appendix B Setting Up Static IP on the Computer 100 Windows XP 102 103 104 105 106 Comparing DSL Service with a Dial-Up Modem Computer Security Gateway Security Computer SecurityInternet Browsers Electronic Security 110 Specifications D GeneralLite T1.413 RFC 1483, 2364 Protocol WAN PPP, DHCP, Static IP Wireless Operating Range LED IndicatorsPower, DSL, Internet, Ethernet, USB, Wireless Environmental Access Point Glossary 114 Ssid 116 Firewall Security Level Services Table High Security Level Medium Security Level Low Security Level Service Acronym Definitions Basic Security Level Real audio/video Icmp323 120 Non-Windows G System Setup Classic 122 Appendix G Non-Windows Setup 124 Installation Buddy Settings Default Mode PPPoA Default VPI Default VCI Regulatory Compliance Notices ModificationsClass B Equipment Miscellaneous Legal Notices All other names are the property of their respective owners Limited Warranty 129 130 Limited Warranty 132