| Function |
Camera has a problem | • The lens might be contaminated with dust, fingerprints, or other dirt. Use |
focusing. | a special cleaning cloth to clean the lens or adjust the focus manually. |
| • Focusing might be impossible in some cases. If the object is too close to |
| the lens, more it away from your camera. |
Color of the video stream | • Please confirm that the image your are watching has the best quality. |
is too deep or light. | Adjust the setting of your display card (color quality) to at least 16 bits |
| (24 bits or more are recommended). |
| • Incorrect camera video setting. You may need to adjust some |
| parameters, such as brightness, contrast, color, and saturation. |
|
|
Video stream flashes. | • Incorrect power cord frequency may cause flashing of the image. |
| Confirm that your camera uses NTSC or PAL system. |
| • The image flashes if the objects are black. In this case, adjust the |
| illumination brighter around your camera. |
|
|
This is noise problem | Noise may be produced if you install your camera at a very dark place. |
during transmission of the | Adjust the illumination around your camera. |
image. |
|
|
|
I can't control the camera | • When communication to the camera stops, click "Refresh" on your IE |
to move up, down, right, | browser to refresh the transmission. |
left or to the center or | • It might be that other users are controlling the movement of the camera. |
preset point. | • The horizontal/vertical movement of the camera has reached its limit. |
| • The horizontal/vertical remote control option of the camera might have |
| been deselected. |
| Others |
How to reboot my camera? | If you only need to |
| setting, enter the Setting page and select the Reboot option at the bottom |
| of the screen. The system will reboot automatically. |
|
|
I can't replay recorded files. | Confirm that you have installed Microsoft® ’s DirectX 9.0 or above and |
| use Windows Media Player 9 or above. |
|
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