Adaptec Customer Support

If you have questions about installing or using your Adaptec product, check this document first—you will find answers to most of your questions here. If you need further assistance, use the support options listed below.

Technical Support Identification (TSID) Number

■Before contacting Technical Support, you need your unique 12-digit TSID number. The TSID number identifies your product and support status.

■The TSID number is included on two white, bar-coded labels, like the example below.

Support Options

■Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.com for articles, troubleshooting tips, and frequently asked questions for your product.

■For support via Email, submit your question to Adaptec's Technical Support Specialists at ask.adaptec.com.

■To order Adaptec products, including accessories and cables, call +1 408-957- 7274. Or, you can order cables online at www.adaptec.com/buy-cables.

Europe

■Visit our Web site at www.adaptec-europe.com.

■German and English: Search the Adaptec Support Knowledgebase (ASK) at ask-de.adaptec.comfor articles, troubleshooting tips, and frequently asked questions for your product.

For support via e-mail, submit your question to Adaptec's Technical Support Specialists at ask-de.adaptec.com.

■French: Search the Adaptec Support Knowledgebase (ASK) at ask-fr.adaptec.comfor articles, troubleshooting tips, and frequently asked questions for your product.

For support via e-mail, submit your question to Adaptec's Technical Support Specialists at ask-fr.adaptec.com.

■To order Adaptec products, including accessories and cables, go to www.adaptec.com/buy-cables.

Japan

■Search the Adaptec Support Knowledgebase (ASK) at ask.adaptec.co.jp

■Visit our Web site at www.adaptec.co.jp.

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