ADC H2TU-C-319 List 4E APPENDIX D - PRODUCT SUPPORT

LTPH-UM-1049-02, Issue 2 Appendix D - Product Support

H2TU-C-319 List 4E January 9, 2002 75

APPENDIX D - PRODUCT SUPPORT

ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.

TECHNICAL SUPPORT

Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center

(TAC) at one of the following numbers:

•Telephone: 800.638.0031

714.730.3222

The 800 line is toll-free in the USA and Canada.

•Fax: 714.730.2400

•Email: wsd_support@adc.com

•Online: www.adc.com/knowledge_base_frames

RETURNS

To return equipment to ADC:

1Locate the purchase order number under which the equipment was purchased. You will need to provide this

number to ADC Customer Service to obtain a return authorization.

2Call ADC Customer Service to ask for a Return Material Authorization (RMA) number and instructions

before returning products. Use the telephone number, fax number, or email address listed below:

•Telephone: 800.366.3891 ext. 73748 or 952.917.3748

The 800 line is toll-free in the USA and Canada.

•Fax: 952.917.3237

•Email Address: repair&return@adc.com

3Be prepared to provide the following information:

•Company name, address, telephone number, and the name of a person Customer Service can contact

regarding this equipment.

•A description of the equipment as well as the number of units that you are returning. Be sure to include

the model and part number of each unit.

•The shipping address to which Customer Service should return the repaired equipment.

•The reason for the return.

Contents

Main HiGain HDSL2 U SER M L B K M O D E Revision History of This Manual USING THIS MANUAL I NSPECTING S Page TABLE OF CONTENTS Page LIST OF FIGURES LIST OF TABLES O F C A LTPH-UM-1049-02, Issue 2 Front Panel H2TU-C-319 List 4E January 9, 2002 3 FRONT PANEL DCE Status LED DSX-1 access jacks Craft port Table 1. Front-Panel Description Page Page Table 2. Front-Panel Display Messages (Continued) I V Verification without an H2TU-R Remote Unit Verification with an H2TU-R Remote Unit P USING THE MODE AND LBK PUSHBUTTONS Setting Options through MODE and LBK Resetting to Factory Default Values Displaying System Parameter Settings Disabling an Alarm Loopback Modes USING A MAINTENANCE TERMINAL Connecting to a Maintenance Terminal The Logon Screen Figure 3. Logon Screen Table 4. Logon Screen Menus PROVISIONING TASKS Setting Date and Time Setting Circuit ID Numbers Configuring the System Making Changes to Standard and ADC Options LTPH-UM-1049-02, Issue 2 Provisioning H2TU-C-319 List 4E January 9, 2002 17 Figure 7. Config Menu - Standard Options (defaults shown) Figure 8. Config Menu - ADC Options (defaul ts shown) Page Table 6. H2TU-C-319 List 4E ADC Config Menu Options Table 5. H2TU-C-319 List 4E Standard Config Menu Options (Continued) Page Table 6. H2TU-C-319 List 4E ADC Config Menu Options (Contin ued) Page Page Page Table 9. Extended SuperFrame Format Table 10. SuperFrame Format Page Page Provisioning LTPH-UM-1049-02, Issue 2 28 January 9, 2002 H2TU-C-319 List 4E Test Access Figure 9. Metallic Test Access Block Diagram LTPH-UM-1049-02, Issue 2 Provisioning H2TU-C-319 List 4E January 9, 2002 29 MUX Figure 10. MTA Relays DACS Provisioning LTPH-UM-1049-02, Issue 2 30 January 9, 2002 H2TU-C-319 List 4E Figure 12. H2TU-C-319 List 4E Block Diagram Dual DSX-1 Port Option Resetting to Factory Defaults Clearing the History, Alarm, and Event Log Screens MONITORING SYSTEM ACTIVITY AND P USING THE MONITOR SCREEN TO VIEW SYSTEM ACTIVITY Table 14. Monitor Screen Descriptions USING THE PERFORMANCE SCREENS TO VIEW PERFORMANCE DATA 38 January 9, 2002 H2TU-C-319 List 4E Performance History at the DS1 Interface Figure 16. H2TU-R DS1 31-Day Performance History Figure 17. H2TU-R DS1 25-Hour Performance History Page 40 January 9, 2002 H2TU-C-319 List 4E Performance History at the HDSL2 Interface Figure 19. H2TU-C HDSL2 31-Day Performance History Figure 20. H2TU-C HDSL2 48-Hour Performance History Page 42 January 9, 2002 H2TU-C-319 List 4E Current Statistics Screens for the DS1 Interface Figure 22. H2TU-R DS1 Current Statistics Figure 23. H2TU-C DS1 Current Statistics LTPH-UM-1049-02, Issue 2 Monitoring System Activity and Performance H2TU-C-319 List 4E January 9, 2002 43 Current Statistics for HDSL2 Interface Figure 24. H2TU-C HDSL2 Current Statistics USING THE PERFORMANCE SCREENS TO VIEW ALARM DATA Figure 26. H2TU-R DS1 Alarm History Screen Table 17. DS1 Alarm Descriptions 46 January 9, 2002 H2TU-C-319 List 4E Alarm History at the HDSL2 Interface Figure27 shows the H2TU-C HDSL2 alarm history and Table 18 describes the alarms. Figure 27. H2TU-C HDSL2 Alarm History Screen Table 17. DS1 Alarm Descriptions (Continued) Screen Alarm Front-Panel Alarm Description Table 18. HDSL2 Alarm Descriptions USING THE SYSTEM EVENT LOG TO TRACK EVENTS Table 19. Event Log Entry Messages List USING THE REPORT MENU Table 20. Report Types T SYSTEM ALARMS Alarm Option for the Digital Loop Carrier Feed Retiring System Alarms Remote LOS and AIS Response Figure 30. H2TU-R LOS and AIS Response Priorities OCT55 TEST PATTERN WITH AMI LINE CODE LOOPBACK OPERATION Generic Loopback Commands Special Loopback Commands SmartJack Loopback Commands M ANUAL L OOPBACK S Setting the Loopback Time-Out Option Activating Manual Loopback Mode ACTIVATING MANUAL METALLIC TEST ACCESS IN-BAND LOOPBACK SESSIONS General Troubleshooting Tips GNLB Test Procedures Testing LTPH-UM-1049-02, Issue 2 60 January 9, 2002 H2TU-C-319 List 4E Figure 32. Loopback Modes DSX-1 GNLB loopback codes. LoopbacksToward Customer CI-Customer Interface A2LB Test Procedures Page Page A3LB and A4LB Test Procedures SmartJack Test Procedure APPENDIX A - SPECIFICATIONS P OWER C M AXIMUM P OWER D M AXIMUM C URRENT D LOOP ATTENUATION, INSERTION LOSS, AND REACH Appendix A - Specifications LTPH-UM-1049-02, Issue 2 68 January 9, 2002 H2TU-C-319 List 4E H2TU-C-319 LIST 4E CARD-EDGE CONNECTOR Figure 33. H2TU-C-319 List 4E Card-Edge Connector Network Management Control Bus Fuse Alarm System Alarm Output Pin CRAFT PORT Terminal Figure 35. RS-232 Craft Port Pinouts H2TU-C-319 Terminal APPENDIX B - FUNCTIONAL OPERATION Figure 36. H2TU-C-319 List 4E Block Diagram Page APPENDIX C - COMPATIBILITY APPENDIX D - PRODUCT SUPPORT TECHNICAL SUPPORT R APPENDIX E - ABBREVIATIONS Page Page CERTIFICATION AND WARRANTY FCC CLASS A COMPLIANCE L IMITED W M S AFETY S TANDARDS C ,-Q6o