4.0 Enhanced Services and Features
| ID | Name | Description | Results |
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| 4.1 | Caller ID Name and | Verify that Caller ID name and number is received | Pass |
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| Number – Inbound | properly. |
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| 4.2 | Caller ID Name and | Verify that Caller ID name and number is sent properly. | Pass |
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| Number – Outbound |
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| 4.3 | Hold | Verify successful hold and resume of a connected call. | Pass |
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| 4.4 | Call Forward | Verify outbound calls that are being forwarded are | Pass |
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| redirected and connected to the appropriate destination. |
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| 4.5 | Call Transfer – Blind | Verify a call connected to the ShoreTel phone can be | Pass |
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| transferred to an alternate destination. |
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| 4.6 | Call Transfer – | Verify a call connected to the ShoreTel phone can be | Pass |
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| Consultative | transferred consultatively to an alternate destination. |
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| 4.7 | Conference – ad hoc | Verify successful ad hoc conference of three parties. | Pass |
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| 4.8 | Inbound DID / DNIS | Verify the Total Access System provides inbound “dialed | Pass |
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| number information” and is correctly routed to the |
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| configured destination. |
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| 4.9 | Outbound 911 | Verify that outbound calls to 911 are routed to the correct | Pass |
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| PSAP for the calling location and that caller ID |
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| information is delivered. |
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| 4.10 | Operator Assisted | Verify that 0+ calls are routed to an operator for calling | Pass |
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| assistance. |
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| 4.11 | Inbound / Outbound call | Verify that calls with Blocked Caller ID route properly | Pass |
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| with Blocked Caller ID | and the answering phone does not display any Caller ID |
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| information. |
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| 4.12 | Inbound call to a Hunt | Verify that calls route to the proper Hunt Group and are | Pass |
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| Group | answered by an available hunt group member with audio |
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| in both directions. |
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| 4.13 | Inbound call to a | Verify that calls route to the proper Workgroup and are | Pass |
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| Workgroup | answered successfully by an available workgroup agent |
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| with audio in both directions. |
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| 4.14 | Inbound call to DNIS / | Verify that inbound calls to a user, via DID / DNIS, | Pass |
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| DID and leave a voice | routes to the proper user mailbox and a message can be |
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| mail message | left with proper audio. |
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| 4.15 | Call Forward – “FindMe” | Verify that inbound calls are forwarded to a user‟s | Pass |
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| “FindMe” destination. |
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| 4.16 | Call Forward – Always | Verify that inbound calls are immediately forwarded to a | Pass |
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| user‟s external destination. |
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| 4.17 | Inbound / Outbound Fax | Verify that inbound / outbound fax calls complete | Pass |
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| calls | successfully. |
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| 4.18 | ShoreTel Converged | Verify that inbound calls are properly forwarded to the | Pass |
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| Conferencing Server | ShoreTel Converged Conferencing Server and it properly |
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| accepts the access code with audio to all involved parties. |
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| 4.19 | Inbound call to Bridged | Verify that inbound calls are properly presented to all of | Pass |
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| Call Appearance (BCA) | the phones that have BCA configured and that the call |
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| extension | can be answered, placed |
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960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com
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