TROUBLESHOOTING
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| SOLUTION |
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| Please make sure that the MPK25 is connected to |
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| The display does not light |
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| No power. |
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| your computer and that the computer is powered on. |
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| up. |
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| If using a power adapter, please make sure that the | ||
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| adapter is plugged into a live power outlet. | |
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| Check your computer’s USB connection to confirm |
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| that the MPK25 is recognized. If necessary, |
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| MPK25 not properly |
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| reconnect the device and restart your computer. |
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| connected. |
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| If controlling an external hardware module, make | |
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| sure that the MIDI cable is connected from the | |
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| MPK25 to the device’s MIDI IN port. | |
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| MPK25 connected after |
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| Restart the software application with the controller |
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| software application has |
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| plugged in. |
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| No sound from target |
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| started. |
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| device. |
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| Problem is caused by use |
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| Unplug the MPK25 from the USB hub and connect |
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| of a USB hub. |
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| directly to the computer. |
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| Software application not |
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| Ensure that the MPK25 or “USB” MIDI device is |
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| listed as an active MIDI source in your application. |
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| set to receive MIDI data |
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| Usually, the MIDI settings can be accessed through |
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| from the MPK25. |
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| the application’s Preferences menu. |
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| MPK25’s MIDI channel not |
| Make sure that the MPK25 is sending MIDI | ||
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| the same as application’s |
| information on the channel that the target device | ||
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| incoming MIDI channel. |
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| Sustain pedal was plugged |
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| Turn the unit’s power off, wait a moment and then |
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| in after the MPK25 was |
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| turn it on again. |
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| Notes sustain continuously. |
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| powered on. |
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| Stuck notes due to |
| Turn the unit’s power off, wait a moment and then | ||
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| incomplete MIDI data. |
| turn it on again. | ||
| Sustain pedal works in |
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| Sustain pedal was plugged |
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| With the pedal plugged in, turn the unit’s power off, |
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| in after power was turned |
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| reverse. |
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| wait a moment, and turn it on again. |
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| on. |
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| Arpeggiator and Note |
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| Clock source on MPK25 |
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| In Global Mode, change the MIDI Clock setting to |
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| Repeat features are not |
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| “External”. Also, make sure that the software you |
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| synchronized to my clock |
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| set to “Internal”. |
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| are using is set to send MIDI Clock to the MPK25. |
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| source. |
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| Arpeggiator and Note |
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| Repeat features are not |
| Software DAW is not in |
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| If your software DAW is not playing, it will not be |
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| working and my Seq/DAW |
| play mode. |
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| sending clock. |
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| is sending clock. |
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| My knob or mod wheel |
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| Controller minimum value |
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| Edit the controller and set the minimum value to be |
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| is set higher than its |
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| works in reverse. |
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| lower than the maximum. |
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| maximum. |
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| Software does not support |
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| Edit the transport control to send MIDI messages |
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| Transport control does not |
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| MMC messages, MIDI |
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| instead. Make sure that the Transport mode you are |
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| work. |
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| START/STOP or the MIDI |
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| using on the MPK matches the receive modes of |
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| CC mode. |
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| your software. |
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| I am only hearing one |
| 12 Level function is |
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| When engaged, the 12 Level function will map the | ||
| sound when I hit different |
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| last hit pad to all 12 pads. Deactivate 12 Level to | |||
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| engaged. |
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| pads |
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| return to normal operation. | |||
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| When engaged, the Full Level function will cause all |
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| The pads always play at |
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| Full Level feature is |
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| the pads to output maximum velocity, no matter how |
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| maximum velocity (127). |
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| engaged. |
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| hard they are hit. Turn off Full Level to return to |
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| normal operation. |
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39
