25 Accessories (1) ....................
The latest generation of ALCATEL ONE TOUCH GSM mobile phones offers a
Battery | USB cable |
Stereo headset
Only use your telephone with ALCATEL ONE TOUCH batteries, chargers and accessories in your box.
(1)Images for reference only.
26 Troubleshooting................
Before contacting the service centre, you are advised to follow the instructions below:
•You are advised to fully charge ( 
) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its performance.
•Use User Data Format and the ONE TOUCH Upgrade tool to perform phone formatting or software upgrading, (to reset User Data format, hold down # while simultaneously pressing the power on/off key). ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the phone data and profile via PC suite before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
•Check the battery contacts, remove and reinstall your battery, then turn your phone on
•Check the battery power level, charge for at least 20 minutes
•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software
My phone has not responded for several minutes
•Restart your phone by pressing and holding the 
key
•Remove the battery and
•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software
My phone turns off by itself
•Check whether your phone is locked when not in use, and make sure you don't accidentally turn off your phone when locking it by pressing the power key.
•Check the battery charge level
•If it still does not work, please use User Data Format to reset the phone or One Touch Upgrade to upgrade software
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