Alcatel-Lucent 4019 Digital Answering a second call during a call, Placing a call on hold Hold

Use the telephone in SIP or 'Safe' mode

7.4 Answering a second call during a call 7.6 Switching between calls (Broker call)

You are in communication with a first party.	You are in communication with a first party. A second party is on hold.
	To alternate between calls:

•A second party is trying to call you:

						Place your first party on hold
You are on a call with the		Smith	John
destination number
	Name or no. of the caller			Light flashes	Line key with
					light flashing
	displayed for 3 seconds

„ Answer displayed call:	Transferring a call
7.7

The first call is placed on hold

T You are in communication with a first party.

Line key with	You are on a call			call the recipient of the transfer
light flashing	with the destination	New call	OK
	number

• To return to your first caller and end the call in progress

	OR	Cons call off	OK
end					Transfer to	OK	the two partys are connected
		Hang up the ongoing call		Line key with			end
				light flashing	Before the second party picks up		Return to first
							screen
					T You are in communication with two partys.
7.5	Placing a call on hold (HOLD)
					Transfer	OK	the two partys are connected
You are on a call with							end
	the destination	Put on hold	OK	your call is placed on hold			Return to first
	number
							screen

• Retrieve the party on hold			T You are in communication with a first party. A second party is on hold. You want to transfer the ongoing call to a 3rd party.
OR	Retrieve call	OK	You are on a call			call the recipient of the transfer
			with the destination	Transfer to 3rd	OK
			number
Line key with light
flashing
			Transfer to	OK	the two partys are connected

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