18
FAQ | Item to be checked |
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|
The telephone does not | Make sure that the charger is correctly connected to the |
charge properly | phone and the power socket. |
| Make sure you are using a charger specifically designed for |
| this phone. |
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|
The phone does not | Check the battery charge level. |
switch on | Make sure the battery is properly installed. |
| Press and hold the ON key until the screen comes on. |
|
|
The phone card has | Make sure the UIM card is properly inserted. |
been inserted but the | Make sure your UIM card is valid. |
card information cannot | Make sure the card’s contact face is not dirty, if it is, wipe it |
be read | with a clean cloth. |
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|
The phone displays | Contact the network operator for a PUK number. |
“Enter PUK number” | Unlock the phone using the PUK number. |
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|
Unable to dial a number | Make sure you have dialled a valid phone number. |
| Check if your phone is connected to the network. |
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|
Poor sound quality | Check if the reception signal is strong enough. |
| If you are inside a building, rotate the phone or move close to |
| a window. |
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|
The other party cannot | Make sure the mouthpiece is not blocked. |
hear you during a call |
|
|
|
The receiver volume is | Check if the receiver volume is set to maximum. |
low |
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|
The phone signal is poor | Make sure the phone antenna is not damaged. |
or switches off frequently | Check the phone signal strength. |
| If there is no signal, use your phone in a location where the |
| signal is strong. |
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|
The phone displays “out | Check if you are in an area where the signal is weak (in a |
of network” or “network | tunnel or surrounded by building). Move to another location |
failure”. | and try again. |
| Make sure you are not trying to use a service that you haven’t |
| subscribed to. If you require this service, contact the network |
| for details. |
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