Distinctive Ringing Support
If the Distinctive Ring options are enabled by the system administrator, you may have three different ring cadences that distinguish the types of calls:
•Internal call = 1 ring
•External call = 2 rings
•Operator call = 3 rings
Workgroup Status Display
A programmable key can be configured in MaxAdministrator to display workgroup status when the key is pressed. The workgroup status display is in the following format:
WG200 CIQ05 LQT05
LOGIN >TH02 SL060
Not Ready
WG - workgroup number (up to 4 digits)
CIQ - number of calls currently in the queue
LQT - longest queue time of current queued calls
LOGIN - LOGIN/LOGOUT indicates the agent login/logout state
TH - number of calls in the queue whose queue time is greater than the service level threshold
SL - service level in percentage
Not Ready - the agent is not ready to receive workgroup calls
Greeting Button
The IP 720 phone’s Greeting button is a shortcut to the greeting feature in voice mail. It lets users:
•Record a greeting
•Enter a directory name
•Select which greeting to use
22IP 720 User Manual
