AltiGen comm 720 user manual Troubleshooting, Headset, Dimensions, Power, Problem/Symptom Solution

Troubleshooting

Headset	•	Headset RJ-9 port
	Important: Contact AltiGen for the most current list of certified
	headsets.
	The pin outlet for headset support is:
		Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)
	Note:		If using Plantronics H91N or H101N headsets, a separate
			Plantronics cable should be used and must be ordered
			separately (part # 27190-01) in order to plug in these
			headsets to the headset port.
Dimensions	• (HxWxD) 8.74 x 9.72 x 1.89 in (222 x 247 x 48 mm)
Power	•	PoE
	• External power (You need an AC/DC adapter - input: 100-240V,

output: DC 5V, 1.5A. May be purchased from AltiGen, P/N 3015-0003.)

Troubleshooting

The following table provides help for the most common problems an end user may encounter. For IP 720 phone questions or problems not listed here, contact AltiGen Technical Support.

Problem/Symptom	Solution
AW is unreachable	• Check to make sure the MAXCS IP address (AW
	address) in the IP phone is set up correctly.
	• Check the IP 720 phone’s IP address, network mask
	and default gateway.
	• Check to make sure you can ping the IP 720 phone’s
	address from MAXCS.
	• Check to make sure the IP Phone Services is started
	in MAXCS.
	• Check MAXCS IP address in MaxAdministrator’s
	IP Phone Configuration menu.

34IP 720 User Manual