AltiGen comm Advanced Call RouterTM manual Advanced Call Router Manual

Advanced Call Router Route Rules

Enter the workgroup extension as the WorkGroup ID and password, and enter the virtual extension’s password. In the field for Default Wait Time in Queue, type in the desired minutes. (By default, the Extension ID field is grayed out.)

•Delete button—click Delete to remove the selected workgroup from the display.

•Change Default Wait Time—click this button to change the default wait time associated with the workgroup queue.

Note: The workgroup to which incoming trunk calls will be routed via Call Router must be assigned to the Auto Attendant whose Action is set to “Avd - Advanced Call Router,” with Ext Num set to the virtual extension you use to start Call Router. For further information on configuring Auto Attendants, refer to the Auto Attendant Configuration chapter of the AltiWare Administrator Manual and the AltiAPI Programmer Guide.

If you want to announce queue status to callers (Target action of any routing rule is “Play WG Queue Status,”) complete the Virtual Extension ID and Virtual Extension password fields using the workgroup agent extension (and its password) specified in the rule.

To log on to multiple workgroups:

•Click Add again and enter the next Workgroup ID and Password.

•Change Start Calculate Call Count—click this button to change the starting point for the number of calls to be reached for Call Router to start calculating call data.

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