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Advanced Call RouterTM
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Clearing Advanced Call
Router History Data
16
Advanced Call Router Manual
For Sales, you create a rule as shown below.
Contents
Main
Page
Contents
Page
Advanced Call Router
New in Release 5.1
Installation
Database Upgrade
Call Router DBUpdate Tool
To Configure/Run Advanced Call Router
Advanced Call Router Route Rules
Page
Creating Route Rules
To create a route rule:
Page
Page
Viewing Advanced Call Router History Menu
To specify Call Router History window content
Call Route Request Data
Call Route Response Data
Show Workgroup Status
Page
Clearing Advanced Call Router History Data
To clear data from the Advanced Call Router History window:
Additional Advanced Call Router Features
Building SQL Queries
Queue Announcements
Page
Page
Page
Page
Page
Testing Call Router
To test Call Router:
Page
Testing SQL Server Database
