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Advanced Call RouterTM
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Advanced Call Router Manual
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Advanced Call RouterTM
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30 pages
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Install
Testing Call Router
Call Router DBUpdate Tool
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Advanced Call Router
™
Manual
12/2006
4510-0001-5.1
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Contents
Advanced Call Router Manual
Trademarks
Contents
Advanced Call Router Manual
Database Upgrade
Installation
New in Release
Call Router DBUpdate tool
Call Router DBUpdate Tool
Select Operation Logon Info
To Configure/Run Advanced Call Router
Advanced Call Router Route Rules
Advanced Call Router Manual
To create a route rule
Creating Route Rules
Select Operation Route Rule
Advanced Call Router Manual
Collect Digit Dialog Box
Viewing Advanced Call Router History Menu
To specify Call Router History window content
Choose View Select Column
Call Route Response Data
Call Route Request Data
Show Workgroup Status
Advanced Call Router Manual
Clearing Advanced Call Router History Data
Additional Advanced Call Router Features
To clear data from the Advanced Call Router History window
Queue Announcements
Example
For Sales, you create a rule as shown below
Similarly, for Support, you create a rule as shown below
Advanced Call Router Manual
Advanced Call Router Manual
Testing Call Router
To test Call Router
Advanced Call Router Manual
Testing SQL Server Database
Advanced Call Router Manual
Advanced Call Router Manual
Advanced Call Router Manual
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