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Advanced Call RouterTM
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Advanced Call Router Manual
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Advanced Call RouterTM
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Install
Testing Call Router
Call Router DBUpdate Tool
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Testing Call Router
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Advanced Call Router Manual
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Contents
Advanced Call Router Manual
Trademarks
Contents
Advanced Call Router Manual
Installation
Database Upgrade
New in Release
Call Router DBUpdate Tool
Call Router DBUpdate tool
To Configure/Run Advanced Call Router
Select Operation Logon Info
Advanced Call Router Route Rules
Advanced Call Router Manual
Creating Route Rules
To create a route rule
Select Operation Route Rule
Advanced Call Router Manual
Collect Digit Dialog Box
To specify Call Router History window content
Viewing Advanced Call Router History Menu
Choose View Select Column
Call Route Request Data
Call Route Response Data
Show Workgroup Status
Advanced Call Router Manual
Additional Advanced Call Router Features
Clearing Advanced Call Router History Data
To clear data from the Advanced Call Router History window
Queue Announcements
Example
For Sales, you create a rule as shown below
Similarly, for Support, you create a rule as shown below
Advanced Call Router Manual
Advanced Call Router Manual
Testing Call Router
To test Call Router
Advanced Call Router Manual
Testing SQL Server Database
Advanced Call Router Manual
Advanced Call Router Manual
Advanced Call Router Manual
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