Before Calling For Service
Problem
Refrigerator does not operate.
Refrigerator still won’t operate.
Food temperature appears too warm.
Temperature controlled drawer temperature is too warm.
Food temperature is too cold.
Refrigerator runs too frequently.
Water droplets form on inside of refrigerator.
Water droplets form on outside of refrigerator.
Drawers do not close freely.
Refrigerator has an odor.
Refrigerator or ice maker (some models) make unfamiliar sounds or seems too loud.
Solution
•Confirm Deepfreeze® control is on.
•Confirm refrigerator is plugged in.
•Check fuse or circuit breaker. Plug in another item at that wall outlet.
•Wait 40 minutes to see if refrigerator restarts. If Deepfreeze® control is on, lights work but 2 fans and compressor are not operating, refrigerator may be in defrost cycle.
•Unplug refrigerator. Transfer food to another unit or place dry ice in Deepfreeze® section to preserve food. Warranty does not cover food loss. Check warranty certificate for specific coverage.
•Call
•See above sections.
•Allow time for recently added warm food to reach Fresh Food or Deepfreeze® temperature.
•Check gaskets for proper seal.
•Clean condenser coils.
•Adjust Fresh Food and/or Deepfreeze® control.
•Slide control to colder setting.
•Adjust Deepfreeze® control to colder setting.
•Clean condenser coils.
•Adjust Fresh Food control.
•Adjust Deepfreeze® control to warmer setting. Allow several hours for temperature to adjust.
•It may be normal to maintain constant temperature.
•Doors may have been opened frequently or for an extended period of time.
•Allow time for recently added warm food to reach Fresh Food or Deepfreeze® temperature.
•Clean condenser coils.
•Adjust Deepfreeze® control.
•Check gaskets for proper seal.
•It is normal during high humidity periods or if doors have been opened frequently.
•Check door gaskets for proper seal.
•Check for a package which may prevent drawer from closing properly.
•Confirm drawer is in proper position.
•Clean drawer channels with warm, soapy water. Rinse and dry thoroughly.
•Apply a thin layer of petroleum jelly to drawer channels.
•Confirm refrigerator is level.
•See Odor Removal instructions in Care and Cleaning section.
•It may be normal. See Normal Operating Sounds section.
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