Manuals / Apple / Computer Equipment / Personal Computer

Apple 8500 Series, 8500/150 Series Solving printer problems, Obtaining updated Apple software

Models: 8500 Series 8500/150 Series

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Solving printer problems

The following suggestions should work for all printers.

mCheck your printer settings in the Chooser, making sure you have selected the correct printer.

mNext, turn off the computer and printer and check the printer cable connections.

mIf neither of these suggestions solves the problem, reinstall your printer driver. If your printer is an older model, do not use the driver that came with the printer. Instead, use the updated printer drivers provided on the system software CD-ROM that came with your Power Macintosh. These drivers are created especially for use with the Power Macintosh.

Obtaining updated Apple software

Apple software updates include all of the latest versions of Apple software, including most printer drivers, system enablers, and updates to utilities, networking, and communication software.

IMPORTANT Be sure to read the posted Apple Software License Agreement before installing any software.

Currently, Apple’s Customer Service Division (CSD) posts Apple software updates to the following online services:

mAppleLink

meWorld

mCompuServe

mInternet: Apple Computer Higher Education gopher server

mInternet: ftp.info.apple.com (formerly ftp.austin.apple.com)

mInternet: ftp.support.apple.com

Specific paths and details for each service follow.

IMPORTANT Although specific paths for each service are provided in the sections that follow, online information is subject to change. If you have trouble finding Macintosh-related information online, see the service and support information that came with your computer.

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Apple 8500 Series, 8500/150 Series appendix Solving printer problems, Obtaining updated Apple software

Contents

Getting Started MouseKeyboard Apple PlainTalk Microphone optional Computer power cord Monitor power cordMonitor Plugging in the computer Installing an expansion card Connecting a monitorConnecting the monitor power cord Place the monitor next to the computerOn some monitors, the cord is already attached Connect the monitor power cord to the monitorPlug in the monitor power cord Attach the monitor cable to the monitor Connecting the monitor cableOn some monitors, the cable is already attached Connecting the mouse and keyboard Connecting a keyboard with a built-in cableConnecting a keyboard with a separate cable Turn on your monitor Connecting other equipmentTurning the computer on Chapter Check to see what’s on your screen Hard disk icon Macintosh desktop Problems turning your computer on? What’s next? Learning the basics Slide your mouse along your mouse pad or deskChapter Menu Icons Window Reviewing the basicsMenus Icons WindowsSetting energy-saving options Saving energy with the Energy Saver control panelAccessing a sleeping computer over a network Putting your computer to sleepWaking your computer from sleep Scheduling automatic startup and shutdownFollowing dialog box appears on the screen Using the Power keyTurning the computer off Using the Shut Down command Getting Started Where to find answers Getting Started Page Getting Help Getting answers to your questions Getting answers with the Topics button Macintosh Guide window, click the Topics buttonSmall window appears with instructions for you to follow Now continue with the next sectionClick Customizing Your Computer in the list of topics Read and follow the instructions in this windowGetting answers with the Index button Macintosh Guide window, click the Index buttonRead and follow the instructions in the window Getting answers with the Look For button Macintosh Guide window, click the Look For buttonIf you want to close Macintosh Guide, click here Tips for using Macintosh Guide Identifying objects on the screen Click one of the category buttons Learning useful shortcutsMain Macintosh Shortcuts window appears Chapter Connecting Additional Equipment Your computer at a glancePower-on light Green light SpeakerOptional CD-ROM drive Optional MonitorAccess covers for Monitor port Apple Desktop Bus ADB port≈Sound input port Left & rightConnecting audio equipment About your computer’s A/V panelVideo input port Video output portComputer’s sound ports accept these 3.5 mm connectors About your computer’s sound portsConnecting most audio equipment Place the audio equipment near the MacintoshConnecting and positioning a microphone Turn on the computer and the audio equipmentTurn on the computer Connecting external stereo speakers If the speakers take a dual-plug cable, connect both plugsYour finished connections should look something like this Assemble the speakers and the cable you needConnecting video equipment Video connectors Composite video connectorsConnecting video equipment for input to the computer Audio cable with dual RCA connectors plugs at each endFollow the directions that came with the VCR or camera Video connection for input from a VCRComposite video connection for input from a VCR Composite video connection for input from a camera Turn on the computer and the VCR or cameraAssemble the VCR and cables you need Connecting video equipment for output from the computerAudio cable with dual RCA connectors plugs at both ends Follow the directions that came with the VCR Video connection for output from the computerComposite video connection for output from the computer Using a television as a monitor Television used as a monitor with an S-video connectionChapter Connecting external Scsi devices Before you connect a device Scsi terminator Connecting a Scsi device Expanding memoryInstalling internal drives Connecting network cables About Macintosh networkingConnecting Additional Equipment Page Installing and Using Application Programs Installing application programsChapter Working with several programs at a time Hiding and showing windows on the desktop Switching programsFinding out which programs are open Special memory requirements Using Power Macintosh application programsBacking up your files Shared libraries Using the Optional CD-ROM Drive Inserting a CD-ROM disc Tray opensTake the CD-ROM disc out of the tray Ejecting a CD-ROM discOpen the tray Playing audio CDs Working with Photo CDs Sharing a CD-ROM disc over a network Troubleshooting IIpartPage When you have questions If you have troubleTake your time Start over Select Restart from the dialog box that appearsWhile holding down the Space bar, restart your computer Rebuild your desktop regularlyDesktop is rebuilt Solutions to common problems Computer is turned on but the screen is darkComputer’s clock keeps time inaccurately Troubleshooting Sad Macintosh icon appears, and the computer won’t start up Hard disk icon does not appear on the desktopYou can’t eject a floppy disk Icons do not appear correctly on your screenYour Macintosh can’t read a floppy disk Chapter Troubleshooting Dialog box with a bomb appears Pointer 8 doesn’t move when you move the mouse Typing on the keyboard produces nothing on the screen Troubleshooting You experience problems using a document from a DOS computer You experience problems using an older Macintosh programCD-ROM drive icon does not appear on screen Solutions to CD-ROM problemsProblems using the CD-ROM drive If no CD-ROM disc icon appears on your screen Tray of your CD-ROM drive won’t openProblems using CD-ROM discs You can’t open a document on a CD-ROM disc Problems using ISO 9660 or High Sierra discs Problems playing audio CDsYour CD-ROM drive will not open Photo CDs Problems using Photo CDsYou are unable to record sound from an audio CD If your computer’s performance decreases Solving printer problems Obtaining updated Apple softwareAppleLink EWorld106 Chapter CompuServe Internet Apple Computer Higher Education gopher serverEach time you open a folder, a new Macintosh window opens Internet ftp.info.apple.comInternet ftp.support.apple.com When do you need to initialize a hard disk? Initializing a hard diskStarting up from a CD-ROM disc Starting up from a floppy diskCD-ROM disc will remain in the CD-ROM drive Turn your computer onList of drives, click the disk you want to initialize How to initialize a hard diskOpen the Drive Setup icon Repairing a damaged disk When do you need to repair a disk?Try these suggestions first Disks can become damaged by repeated use and handlingHow to test a hard disk List of drives, click the disk you want to testHow to repair a hard disk or floppy disk Open the Disk First Aid iconClick the icon of the disk you want to test If Disk First Aid cannot correct the problemClick Repair to begin testing and repairing the disk When should you reinstall system software? Installing or reinstalling system softwareWhen should you install system software? Installing system software You use the Drive Setup program to update your hard diskFind and open the Disk First Aid icon List of drives, click your startup diskEasy Install dialog box appears Click OKDoing a clean installation of system software To do a clean installation, follow these steps Following dialog box appears Hold down Shift-x-K to start the clean installationClick the Install New System Folder button and click OK It takes a few minutes to complete the installation Click Clean InstallDoing a custom installation Replacing special softwareChoose Custom Install from the pop-up menu Installing or reinstalling CD-ROM software When should you install or reinstall CD-ROM software?Installing or reinstalling CD-ROM software Restart your Macintosh126 Chapter IIIpart Page Appendix a Health, Safety, and Maintenance Tips Health-related information about computer useMusculoskeletal discomfort Eye fatigue Arranging your officeShoulders relaxed Avoiding fatigue What about electromagnetic emissions?Safety instructions Handling your computer equipment Handling the monitor Handling the keyboardHandling floppy disks Handling CD-ROM discs 139 If you can’t eject a floppy disk Power supplyEjecting a disk Cleaning your equipment Cleaning the computer caseCleaning the monitor Cleaning the mouseRotate the rollers to clean all around them Locking and unlocking the mouse Put the ball and the ring back in placeTo unlock the mouse, follow these steps Appendix B Installing an Expansion Card Expansion card power requirements Card installationDo not completely remove the screws or the back panel Turn off the computerRemove the cover from the computer Power supply Squeeze the sides of the retainer and pull down Lower the retainerHold the card by its edges to avoid touching the connector Remove the card from its static-proof bagAlign the connector end of the card with the expansion slot Replace the retainer Back into placeReplace the cover on the computer Tighten the screws on the back panelUpgrading the processor Caps Lock key Clear key Command key Appendix C Special Keys on Your KeyboardPower key Return key Shift key Tab key Control keyDelete key Enter keyTyping special characters and symbols Diacritical mark To do this… Special key combinationsHere are other key combinations you may find useful Page Index Index Index Authorized service providers error messages troubleshooting Index Index Index Index See Scsi Index Index User’s Manual Apple Computer, Inc Contents Using the Optional CD-ROM Drive Getting Help129 145155 Index 161FCC statement Radio and television interferenceDOC statement Vcci statement CD-ROM driveChapter Getting Started Getting Help ChapterApple Computer, Inc