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Apple 8500/150 Series, 8500 Series appendix Troubleshooting

Models: 8500 Series 8500/150 Series

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mSystem software may not be installed on the startup hard disk, the system software may be damaged, or the hard disk may not be working properly.

Start up your computer using the Disk Tools floppy disk or (if you have a built-inCD-ROM drive) with the CD-ROM disc that contains system software. (For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) Then follow the instructions in “Repairing a Damaged Disk” later in this chapter to test your startup hard disk and repair any damage.

If repairing the disk doesn’t help, follow the instructions in “Installing or Reinstalling System Software” later in this chapter to reinstall system software on your startup hard disk.

When you try to start up from a floppy disk, a disk icon with an X appears in the middle of the screen, and the floppy disk is ejected.

This icon indicates that the floppy disk you tried to start up from is not a startup disk.

Wait a few seconds. The computer should start up from its internal hard disk. Make sure you insert floppy disks only after the computer has begun starting up.

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Apple 8500/150 Series, 8500 Series appendix Troubleshooting

Contents

Getting Started Computer power cord Monitor power cord MonitorMouseKeyboard Apple PlainTalk Microphone optional Plugging in the computer Place the monitor next to the computer Installing an expansion cardConnecting a monitor Connecting the monitor power cordConnect the monitor power cord to the monitor Plug in the monitor power cordOn some monitors, the cord is already attached Connecting the monitor cable On some monitors, the cable is already attachedAttach the monitor cable to the monitor Connecting a keyboard with a built-in cable Connecting the mouse and keyboardConnecting a keyboard with a separate cable Connecting other equipment Turning the computer onTurn on your monitor Chapter Check to see what’s on your screen Hard disk icon Macintosh desktop Problems turning your computer on? What’s next? Slide your mouse along your mouse pad or desk Learning the basicsChapter Reviewing the basics MenusMenu Icons Window Windows IconsSaving energy with the Energy Saver control panel Setting energy-saving optionsScheduling automatic startup and shutdown Accessing a sleeping computer over a networkPutting your computer to sleep Waking your computer from sleepUsing the Power key Turning the computer offFollowing dialog box appears on the screen Using the Shut Down command Getting Started Where to find answers Getting Started Page Getting Help Getting answers to your questions Macintosh Guide window, click the Topics button Getting answers with the Topics buttonRead and follow the instructions in this window Small window appears with instructions for you to followNow continue with the next section Click Customizing Your Computer in the list of topicsMacintosh Guide window, click the Index button Getting answers with the Index buttonRead and follow the instructions in the window Macintosh Guide window, click the Look For button Getting answers with the Look For buttonIf you want to close Macintosh Guide, click here Tips for using Macintosh Guide Identifying objects on the screen Learning useful shortcuts Main Macintosh Shortcuts window appearsClick one of the category buttons Chapter Your computer at a glance Connecting Additional EquipmentCD-ROM drive Optional Monitor Power-on light Green lightSpeaker OptionalLeft & right Access covers forMonitor port Apple Desktop Bus ADB port ≈Sound input portVideo output port Connecting audio equipmentAbout your computer’s A/V panel Video input portAbout your computer’s sound ports Computer’s sound ports accept these 3.5 mm connectorsPlace the audio equipment near the Macintosh Connecting most audio equipmentTurn on the computer and the audio equipment Connecting and positioning a microphoneTurn on the computer Assemble the speakers and the cable you need Connecting external stereo speakersIf the speakers take a dual-plug cable, connect both plugs Your finished connections should look something like thisConnecting video equipment Composite video connectors Video connectorsAudio cable with dual RCA connectors plugs at each end Connecting video equipment for input to the computerVideo connection for input from a VCR Follow the directions that came with the VCR or cameraComposite video connection for input from a VCR Turn on the computer and the VCR or camera Composite video connection for input from a cameraConnecting video equipment for output from the computer Audio cable with dual RCA connectors plugs at both endsAssemble the VCR and cables you need Video connection for output from the computer Follow the directions that came with the VCRComposite video connection for output from the computer Television used as a monitor with an S-video connection Using a television as a monitorChapter Connecting external Scsi devices Before you connect a device Scsi terminator Expanding memory Connecting a Scsi deviceInstalling internal drives About Macintosh networking Connecting network cablesConnecting Additional Equipment Page Installing application programs Installing and Using Application ProgramsChapter Working with several programs at a time Switching programs Finding out which programs are openHiding and showing windows on the desktop Using Power Macintosh application programs Backing up your filesSpecial memory requirements Shared libraries Using the Optional CD-ROM Drive Tray opens Inserting a CD-ROM discEjecting a CD-ROM disc Open the trayTake the CD-ROM disc out of the tray Playing audio CDs Working with Photo CDs Sharing a CD-ROM disc over a network IIpart TroubleshootingPage If you have trouble When you have questionsTake your time Select Restart from the dialog box that appears Start overRebuild your desktop regularly Desktop is rebuiltWhile holding down the Space bar, restart your computer Computer is turned on but the screen is dark Solutions to common problemsComputer’s clock keeps time inaccurately Troubleshooting Hard disk icon does not appear on the desktop Sad Macintosh icon appears, and the computer won’t start upIcons do not appear correctly on your screen Your Macintosh can’t read a floppy diskYou can’t eject a floppy disk Chapter Troubleshooting Dialog box with a bomb appears Pointer 8 doesn’t move when you move the mouse Typing on the keyboard produces nothing on the screen Troubleshooting You experience problems using an older Macintosh program You experience problems using a document from a DOS computerSolutions to CD-ROM problems Problems using the CD-ROM driveCD-ROM drive icon does not appear on screen Tray of your CD-ROM drive won’t open If no CD-ROM disc icon appears on your screenProblems using CD-ROM discs You can’t open a document on a CD-ROM disc Problems playing audio CDs Problems using ISO 9660 or High Sierra discsProblems using Photo CDs You are unable to record sound from an audio CDYour CD-ROM drive will not open Photo CDs If your computer’s performance decreases Obtaining updated Apple software Solving printer problemsEWorld AppleLink106 Chapter Internet Apple Computer Higher Education gopher server CompuServeInternet ftp.info.apple.com Internet ftp.support.apple.comEach time you open a folder, a new Macintosh window opens Initializing a hard disk When do you need to initialize a hard disk?Turn your computer on Starting up from a CD-ROM discStarting up from a floppy disk CD-ROM disc will remain in the CD-ROM driveHow to initialize a hard disk Open the Drive Setup iconList of drives, click the disk you want to initialize Disks can become damaged by repeated use and handling Repairing a damaged diskWhen do you need to repair a disk? Try these suggestions firstList of drives, click the disk you want to test How to test a hard diskOpen the Disk First Aid icon How to repair a hard disk or floppy diskIf Disk First Aid cannot correct the problem Click Repair to begin testing and repairing the diskClick the icon of the disk you want to test Installing or reinstalling system software When should you install system software?When should you reinstall system software? List of drives, click your startup disk Installing system softwareYou use the Drive Setup program to update your hard disk Find and open the Disk First Aid iconClick OK Easy Install dialog box appearsDoing a clean installation of system software To do a clean installation, follow these steps Hold down Shift-x-K to start the clean installation Click the Install New System Folder button and click OKFollowing dialog box appears Click Clean Install It takes a few minutes to complete the installationReplacing special software Doing a custom installationChoose Custom Install from the pop-up menu Restart your Macintosh Installing or reinstalling CD-ROM softwareWhen should you install or reinstall CD-ROM software? Installing or reinstalling CD-ROM software126 Chapter IIIpart Page Health-related information about computer use Appendix a Health, Safety, and Maintenance TipsMusculoskeletal discomfort Arranging your office Eye fatigueShoulders relaxed What about electromagnetic emissions? Avoiding fatigueSafety instructions Handling your computer equipment Handling the keyboard Handling the monitorHandling floppy disks Handling CD-ROM discs 139 Power supply Ejecting a diskIf you can’t eject a floppy disk Cleaning the mouse Cleaning your equipmentCleaning the computer case Cleaning the monitorRotate the rollers to clean all around them Put the ball and the ring back in place Locking and unlocking the mouseTo unlock the mouse, follow these steps Appendix B Installing an Expansion Card Turn off the computer Expansion card power requirementsCard installation Do not completely remove the screws or the back panelRemove the cover from the computer Power supply Lower the retainer Squeeze the sides of the retainer and pull downRemove the card from its static-proof bag Hold the card by its edges to avoid touching the connectorAlign the connector end of the card with the expansion slot Back into place Replace the retainerTighten the screws on the back panel Replace the cover on the computerUpgrading the processor Appendix C Special Keys on Your Keyboard Caps Lock key Clear key Command keyEnter key Power key Return key Shift key Tab keyControl key Delete keyTyping special characters and symbols Diacritical mark Special key combinations Here are other key combinations you may find usefulTo do this… Page Index Index Index Authorized service providers error messages troubleshooting Index Index Index Index See Scsi Index Index User’s Manual Apple Computer, Inc Contents Getting Help Using the Optional CD-ROM DriveIndex 161 129145 155Radio and television interference FCC statementVcci statement CD-ROM drive DOC statementChapter Chapter Getting Started Getting HelpApple Computer, Inc