Apple 8500/150 Series, 8500 Series appendix Troubleshooting

mThe keyboard is damaged.

If you have access to another keyboard, try using it instead. (Turn the computer off before connecting it.) If the new keyboard works, there is probably something wrong with the one you replaced.

If none of these procedures solves the problem, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.

You can’t open a document, or you see a message that an application program can’t be found.

mSome documents can be opened by more than one application program. Try starting a program that you think might be able to open the document, then choose Open from the program’s File menu to try to open the document.

mPurchase and install the correct software to use the document, or find out if the creator of the document can convert it to a form that one of your programs can use.

mDon’t try to open the files in your System Folder. Most of the files in your System Folder are used by your computer for internal purposes and are not intended to be opened.

mRebuild your desktop (refer to “Rebuild Your Desktop Regularly” in the section “If You Have Trouble” earlier in this chapter).

mIf the document is from a DOS computer, use the PC Exchange control panel to specify which Macintosh program will open the document. For

information about working with DOS documents on your Macintosh, see the information about DOS in Macintosh Guide, available in the Guide (h) menu.

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