Troubleshooting | Apple 8500/150 Series, 8500 Series manual

mThe keyboard is damaged.

If you have access to another keyboard, try using it instead. (Turn the computer off before connecting it.) If the new keyboard works, there is probably something wrong with the one you replaced.

If none of these procedures solves the problem, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.

You can’t open a document, or you see a message that an application program can’t be found.

mSome documents can be opened by more than one application program. Try starting a program that you think might be able to open the document, then choose Open from the program’s File menu to try to open the document.

mPurchase and install the correct software to use the document, or find out if the creator of the document can convert it to a form that one of your programs can use.

mDon’t try to open the files in your System Folder. Most of the files in your System Folder are used by your computer for internal purposes and are not intended to be opened.

mRebuild your desktop (refer to “Rebuild Your Desktop Regularly” in the section “If You Have Trouble” earlier in this chapter).

mIf the document is from a DOS computer, use the PC Exchange control panel to specify which Macintosh program will open the document. For

information about working with DOS documents on your Macintosh, see the information about DOS in Macintosh Guide, available in the Guide (h) menu.

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Apple 8500/150 Series, 8500 Series appendix Troubleshooting

Contents

Getting Started MouseKeyboard Apple PlainTalk Microphone optional Computer power cord Monitor power cordMonitor Plugging in the computer Place the monitor next to the computer Installing an expansion cardConnecting a monitor Connecting the monitor power cord On some monitors, the cord is already attached Connect the monitor power cord to the monitorPlug in the monitor power cord Attach the monitor cable to the monitor Connecting the monitor cableOn some monitors, the cable is already attached Connecting a keyboard with a built-in cable Connecting the mouse and keyboard Connecting a keyboard with a separate cable Turn on your monitor Connecting other equipmentTurning the computer on Chapter Check to see what’s on your screen Hard disk icon Macintosh desktop Problems turning your computer on? What’s next? Slide your mouse along your mouse pad or desk Learning the basics Chapter Menu Icons Window Reviewing the basicsMenus Windows Icons Saving energy with the Energy Saver control panel Setting energy-saving options Scheduling automatic startup and shutdown Accessing a sleeping computer over a networkPutting your computer to sleep Waking your computer from sleep Following dialog box appears on the screen Using the Power keyTurning the computer off Using the Shut Down command Getting Started Where to find answers Getting Started Page Getting Help Getting answers to your questions Macintosh Guide window, click the Topics button Getting answers with the Topics button Read and follow the instructions in this window Small window appears with instructions for you to followNow continue with the next section Click Customizing Your Computer in the list of topics Macintosh Guide window, click the Index button Getting answers with the Index button Read and follow the instructions in the window Macintosh Guide window, click the Look For button Getting answers with the Look For button If you want to close Macintosh Guide, click here Tips for using Macintosh Guide Identifying objects on the screen Click one of the category buttons Learning useful shortcutsMain Macintosh Shortcuts window appears Chapter Your computer at a glance Connecting Additional Equipment CD-ROM drive Optional Monitor Power-on light Green lightSpeaker Optional Left & right Access covers forMonitor port Apple Desktop Bus ADB port ≈Sound input port Video output port Connecting audio equipmentAbout your computer’s A/V panel Video input port About your computer’s sound ports Computer’s sound ports accept these 3.5 mm connectors Place the audio equipment near the Macintosh Connecting most audio equipment Turn on the computer and the audio equipment Connecting and positioning a microphone Turn on the computer Assemble the speakers and the cable you need Connecting external stereo speakersIf the speakers take a dual-plug cable, connect both plugs Your finished connections should look something like this Connecting video equipment Composite video connectors Video connectors Audio cable with dual RCA connectors plugs at each end Connecting video equipment for input to the computer Video connection for input from a VCR Follow the directions that came with the VCR or camera Composite video connection for input from a VCR Turn on the computer and the VCR or camera Composite video connection for input from a camera Assemble the VCR and cables you need Connecting video equipment for output from the computerAudio cable with dual RCA connectors plugs at both ends Video connection for output from the computer Follow the directions that came with the VCR Composite video connection for output from the computer Television used as a monitor with an S-video connection Using a television as a monitor Chapter Connecting external Scsi devices Before you connect a device Scsi terminator Expanding memory Connecting a Scsi device Installing internal drives About Macintosh networking Connecting network cables Connecting Additional Equipment Page Installing application programs Installing and Using Application Programs Chapter Working with several programs at a time Hiding and showing windows on the desktop Switching programsFinding out which programs are open Special memory requirements Using Power Macintosh application programsBacking up your files Shared libraries Using the Optional CD-ROM Drive Tray opens Inserting a CD-ROM disc Take the CD-ROM disc out of the tray Ejecting a CD-ROM discOpen the tray Playing audio CDs Working with Photo CDs Sharing a CD-ROM disc over a network IIpart TroubleshootingPage If you have trouble When you have questions Take your time Select Restart from the dialog box that appears Start over While holding down the Space bar, restart your computer Rebuild your desktop regularlyDesktop is rebuilt Computer is turned on but the screen is dark Solutions to common problems Computer’s clock keeps time inaccurately Troubleshooting Hard disk icon does not appear on the desktop Sad Macintosh icon appears, and the computer won’t start up You can’t eject a floppy disk Icons do not appear correctly on your screenYour Macintosh can’t read a floppy disk Chapter Troubleshooting Dialog box with a bomb appears Pointer 8 doesn’t move when you move the mouse Typing on the keyboard produces nothing on the screen Troubleshooting You experience problems using an older Macintosh program You experience problems using a document from a DOS computer CD-ROM drive icon does not appear on screen Solutions to CD-ROM problemsProblems using the CD-ROM drive Tray of your CD-ROM drive won’t open If no CD-ROM disc icon appears on your screen Problems using CD-ROM discs You can’t open a document on a CD-ROM disc Problems playing audio CDs Problems using ISO 9660 or High Sierra discs Your CD-ROM drive will not open Photo CDs Problems using Photo CDsYou are unable to record sound from an audio CD If your computer’s performance decreases Obtaining updated Apple software Solving printer problems EWorld AppleLink 106 Chapter Internet Apple Computer Higher Education gopher server CompuServe Each time you open a folder, a new Macintosh window opens Internet ftp.info.apple.comInternet ftp.support.apple.com Initializing a hard disk When do you need to initialize a hard disk? Turn your computer on Starting up from a CD-ROM discStarting up from a floppy disk CD-ROM disc will remain in the CD-ROM drive List of drives, click the disk you want to initialize How to initialize a hard diskOpen the Drive Setup icon Disks can become damaged by repeated use and handling Repairing a damaged diskWhen do you need to repair a disk? Try these suggestions first List of drives, click the disk you want to test How to test a hard disk Open the Disk First Aid icon How to repair a hard disk or floppy disk Click the icon of the disk you want to test If Disk First Aid cannot correct the problemClick Repair to begin testing and repairing the disk When should you reinstall system software? Installing or reinstalling system softwareWhen should you install system software? List of drives, click your startup disk Installing system softwareYou use the Drive Setup program to update your hard disk Find and open the Disk First Aid icon Click OK Easy Install dialog box appears Doing a clean installation of system software To do a clean installation, follow these steps Following dialog box appears Hold down Shift-x-K to start the clean installationClick the Install New System Folder button and click OK Click Clean Install It takes a few minutes to complete the installation Replacing special software Doing a custom installation Choose Custom Install from the pop-up menu Restart your Macintosh Installing or reinstalling CD-ROM softwareWhen should you install or reinstall CD-ROM software? Installing or reinstalling CD-ROM software 126 Chapter IIIpart Page Health-related information about computer use Appendix a Health, Safety, and Maintenance Tips Musculoskeletal discomfort Arranging your office Eye fatigue Shoulders relaxed What about electromagnetic emissions? Avoiding fatigue Safety instructions Handling your computer equipment Handling the keyboard Handling the monitor Handling floppy disks Handling CD-ROM discs 139 If you can’t eject a floppy disk Power supplyEjecting a disk Cleaning the mouse Cleaning your equipmentCleaning the computer case Cleaning the monitor Rotate the rollers to clean all around them Put the ball and the ring back in place Locking and unlocking the mouse To unlock the mouse, follow these steps Appendix B Installing an Expansion Card Turn off the computer Expansion card power requirementsCard installation Do not completely remove the screws or the back panel Remove the cover from the computer Power supply Lower the retainer Squeeze the sides of the retainer and pull down Remove the card from its static-proof bag Hold the card by its edges to avoid touching the connector Align the connector end of the card with the expansion slot Back into place Replace the retainer Tighten the screws on the back panel Replace the cover on the computer Upgrading the processor Appendix C Special Keys on Your Keyboard Caps Lock key Clear key Command key Enter key Power key Return key Shift key Tab keyControl key Delete key Typing special characters and symbols Diacritical mark To do this… Special key combinationsHere are other key combinations you may find useful Page Index Index Index Authorized service providers error messages troubleshooting Index Index Index Index See Scsi Index Index User’s Manual Apple Computer, Inc Contents Getting Help Using the Optional CD-ROM Drive Index 161 129145 155 Radio and television interference FCC statement Vcci statement CD-ROM drive DOC statement Chapter Chapter Getting Started Getting Help Apple Computer, Inc