Occasionally you may have problems while working with your iMac. Read on for troubleshooting tips to try when you have a problem. You can also find more troubleshooting information in Mac Help or on the iMac Service & Support website at www.apple.com/support/imac.
If you experience a problem working with your iMac, there’s usually a simple and quick solution. If you encounter a problem, try to make a note of what you did before the problem occurred. This can help you narrow down the possible causes of the problem and then find the answers you need. Things to note:
ÂThe applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application isn’t compatible with the version of Mac OS X installed on your computer.
ÂAny software that you recently installed.
ÂAny new hardware (such as additional memory or a peripheral) that you connected or installed.
WARNING: Do not attempt to open your iMac, except to install memory. If your iMac needs service, see “Learning More, Service, and Support” on page 57 for information about how to contact Apple or an Apple Authorized Service Provider for service.
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