TROUBLESHOOTING GUIDE
WARNING: Always turn off power at the main electrical service panel when servicing your whirlpool.
| SYMPTOMS |
| POSSIBLE PROBLEMS |
| SUGGESTED SOLUTIONS |
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| Motor does not start | 1) | GFCI or circuit breaker in OFF position. | 1) | Reset GFCI. | |
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| 2) | Fuses blown or thermal overload open. | 2) | Contact your electrician. | |
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| 3) | Locked motor shaft. | 3) | Contact Aquatic Industries, Inc. | |
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| 4) | Motor windings burned out. | 4) | Contact Aquatic Industries, Inc. | |
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| 5) | Defective starting switch inside | 5) | Contact Aquatic Industries, Inc. | |
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| 6) | Disconnected or defective wiring. | 6) | Check and reconnect if needed. | |
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| 7) | Low voltage. | 7) | Contact your electrician. | |
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| Motor does not reach full | 1) | Low voltage. | 1) | Contact your electrician. | |
| speed | 2) | Motor windings connected for wrong voltage. | 2) | Contact Aquatic Industries, Inc. | |
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| 3) | Wiring too small. | 3) | Contact your electrician. | |
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| Low pump pressure | 1) | Pump running at reduced speed. | 1) | See above. | |
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| Motor overheats | 1) | Low voltage. | 1) | Contact your electrician. |
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| (protector trips) | 2) | Motor windings connected for wrong voltage. | 2) | Contact Aquatic Industries, Inc. |
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| 3) | Inadequate ventilation. | 3) | Refer to installer/dealer. |
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| 4) | Wiring too small. | 4) | Contact your electrician. |
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| Chromatherapy doesn’t function | 1) | Not plugged in. | 1) | Plug in. | |
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| 2) | Bulb burned out. | 2) | Replace bulb. | |
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| 3) | Air hose has come off switch. | 3) | Refer to installer/dealer. | |
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| Pump delivers no water | 1) | Jets are closed. | 1) | Open jets. |
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| 2) | Leakage of air into suction system. | 2) | Check suction screen for clogs. |
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| 3) | Impeller clogged. | 3) | Clean and unplug. |
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| Low pump capacity | 1) | Suction or discharge line partly plugged. | 1) | Clean and unplug. | |
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| 2) | Pump running at reduced speed. | 2) | See “Motor does not reach full speed.” | |
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| 3) | Impeller clogged. | 3) | Clean and unplug. | |
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| Noisy pump and motor | 1) | Worn motor bearings. | 1) | Contact Aquatic Industries, Inc. |
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| 2) | Pumps touching a stationary object. | 2) | Refer to installer/dealer. |
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| 3) | Suction line partly plugged. | 3) | Clean and unplug. |
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| 4) | Pump not supported properly. | 4) | Contact Aquatic Industries, Inc. |
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| (If you have a remote pump, refer |
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| to installer/dealer.) |
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| Leakage of water at shaft | 1) | Shaft seal requires replacement. | 1) | Contact Aquatic Industries, Inc. | |
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| Leaking unions | 1) | 1) | Contact Aquatic Industries, Inc. |
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| 2) | Plumbing in a bind. | 2) | Contact Aquatic Industries, Inc. |
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| 3) | Loose unions. | 3) | Tighten unions. |
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| Vibration noise | 1) | Tub or tub plumbing is touching tile/wall. | 1) | Refer to installer/dealer. | |
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| 2) | Pump is touching framing. | 2) | Refer to installer/dealer. | |
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| Air Bath system does not operate | 1) | No power to air blower. | 1) | Reset circuit breakers and GFCI if tripped. | |
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| Check fuses and replace if bad. | |
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| 2) | Blower Control Box is not plugged in. | 2) | Make sure plug is fully inserted into the outlet. | |
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| 3) | Control Panel connector to controller box | 3) | Check and reconnect if needed. | |
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| is disconnected. |
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| 4) | Blower Motor is disconnected from control box. | 4) | Plug Blower into control box. | |
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Blower turns off by itself or before time elapses
1)Blower motor overheated and thermal protection device deactivated motor (possibly low voltage).
2)GFCI tripped.
1)Check that blower has sufficient ventilation, and that the intake to the blower is not blocked, clear and allow motor to cool down. (Check service & wire size.)
2)Refer to installer/dealer.
Circuit breaker trips repeatedly | 1) | Defective breaker. | 1) | Change out breaker. |
| 2) | Sort circuit between bath and breaker box. | 2) | Refer to installer/dealer. |
| 3) | Other times are connected to the same circuit. | 3) | Refer to installer/dealer. |
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Blower does not manually shut off | 1) | Defective control panel. | 1) | Refer to installer/dealer. Replace control panel. |
| 2) | Defective control box. | 2) | Refer to installer/dealer. Replace control box. |
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Air blower does not function | 1) | Speed of air setting is set too low. | 1) | Change the air speed setting to a |
properly while in the pulse or |
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| setting before switching to wave or pulse |
wave modes |
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| modes. |
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AQUATIC INDUSTRIES, INC. | 27 |
