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In case you should encounter any technical diffi culties using your product,
we suggest you go through these steps in order to resolve any issues as
effi ciently as possible:
1) Please read carefully through the appropriate sections of this manual.
Some subject areas may be treated in two different chapters depending
on how the device is being used.
2) Look at the Troubleshooting section at the back of this manual. In
this section, we have included answers to some commonly asked
questions.
3) Look at our Support section on the website (www.archos.com). Here,
you will fi nd Frequently Asked Questions (FAQ) for our different
products, and there is a chance that somebody else has already asked
your question.
4) If these steps did not help you in resolve your technical diffi culty,
you can always contact us either via email or by calling the helpline.
Telephone support will be provided in the language of the countries
listed below. For other countries, please use email technical support.
• For warranty and services purposes, keep your sales receipt for proof
of purchase. The serial number for the Gmini™ 402 model can be found
in the battery compartment.
• If technical support (Telephone or E-mail) determines that your product
needs to be returned, please contact the place of purchase to have your
product repaired or replaced (depending on problem type).
DO NOT USE phone or e-mail support for marketing and
sales questions. These numbers are to aid those who
have technical diffi culties / malfunctions.
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Technical Support