62 63
WWW.ARCHOS.COM

Worldwide Offi ces

United States & Canada Europe & Asia
ARCHOS™ Technology
3, Goodyear - Unit A
Irvine, CA 92618 USA
Phone: 1 949-609-1483
Fax: 1 949-609-1414
ARCHOS™ S.A.
12, rue Ampère
91430 Igny
France
Phone: +33 (0) 169 33 169 0
Fax: +33 (0) 169 33 169 9
United Kingdom Germany
ARCHOS™ (UK) Limited
PO Box 1420
Southampton
SO15 1WF
United Kingdom
Phone: +44 (0) 1264 366022
Fax: +44 (0) 1264 366626
ARCHOS™ Deutschland GmbH
Business Park Vierwinden
Konrad-Zuse-Str. 22
41516 Grevenbroich
Germany
Tel: + 49 21 82 – 570 41-0
Fax: + 49 2182/57041-70
18

Troubleshooting

18.1 USB Connection issues
Problem: I cannot get my Gmini™ 402 to be recognized by the
computer.
Solutions:
•
Shut off and reboot the computer and the Gmini™ 402 and then try
connecting again in the preferred order mentioned in the section
Connecting/Disconnecting the Gmini™ 402.
• If using a USB hub, try connecting without using the hub (some hubs
are not powered and may not work with the Gmini™ 402).
• If using a USB port in the front of your computer, try a USB port in the
back. Front USB ports are often from non-powered hubs.
• Do not connect to a USB port repeated through a keyboard.
• On old computers, the USB driver software on your computer may be
out of date. Find your USB chipset type by going to My Computer >
Properties > Device Driver > Universal Serial Bus (USB) Controllers >
Host Controller. You may have a chipset VIA, Intel, SIS or another. It
is possible that you do not have the latest software drivers for these
chipsets. For VIA updates, check out www.viaarena.com. For Intel
check out www.intel.com. For SIS, uninstall the driver and reinstall the
Windows default USB controller drivers.
• If using a laptop computer and a docking station, try connecting
without the docking station.
• If Macintosh® OS 10.1.x says it cannot mount the volume, you can use
Disk Utility to reformat the Jukebox hard disk to type MS DOS FAT32.
However, fi les will only be readable from a Macintosh®, not a Windows®
machine. You should update to version 10.3.9 or better.
• On older computers, make sure in your system BIOS the USB port is
checked “ON” not “Off”. Usually this just happens on old machines.
• If the Files Allocation Table (FAT) gets corrupted, the Gmini™ 402 may
not show up in Windows XP for over one minute, and then it comes up
as local drive. Use DOS Utility ChkDsk as shown below.
•
Windows® XP may recognize the Gmini™ 402 hard disk but yet not assign
a drive letter to it. Right click on My Computer and select Manage.
Then select Storage, then Disk Management. Within this window