64 65
you may see the hard drive and be able to assign a drive letter by right-
clicking on the hard disk, and selecting the option Change drive letter
and paths…
Problem: What do I do if I try to disconnect via the green arrow but keep
getting “The device ‘Generic Volume’ cannot be stopped now. Try stopping
the device again later.”
Answer: Shut off any program that might be accessing data on the
Gmini™ 402, including Windows® Explorer. If this does not work, shut
down all programs, wait 20 seconds, then try the green arrow one or two
times again. If this does not work, you should shut down the computer
and disconnect the USB cable once the computer is off.
18.2 Charging and Power issues
You do not need to fully discharge the batteries before recharging them.
Problem: A full battery charge does not last as long as the specifi cations
suggest.
Answer: The specifi cations are under the condition that the screen
backlight goes off after 30 seconds (for MP3 music) and the user does not
access the machine, it just sits and plays. If you get signifi cantly less time
from a full charge, call our technical support hot-line.
18.3 Gmini™ 402 locks up (freezes operation) or Stops
Problem: The Gmini™ 402 locks-up. None of the buttons work.
Solution: If the lock buttons is set, none of the buttons respond. Hold
down the F1 function button for three seconds to turn off the lock buttons
function. A freeze up could also be caused by electrostatic phenomena.
That is, static electricity has temporarily knocked out the Gmini��� 402. Hold
down on the STOP/OFF button for 15 seconds and the Gmini™ 402 will
shut off. Restart it normally now.
18.4 The Computer locks-up (freezes operation) or Stops
Problem: The computer locks-up.
Answer: Most likely because you did not use the green ‘safely remove
hardware’ icon in the system tray in order to remove the Gmini™ 402 from
your computer.
18.5 File issues, corrupted data, formatting, and partitioning
Problem: On the Gmini™ 402, I fi nd new fi le names and folder names
that I never created or they have strange gibberish names.
Answer: Most likely, the Gmini™ 402’s fi le allocation table (FAT) has been
corrupted. This could have been due to the Gmini™ 402 shutting down
(due to low battery power) while reading or writing to your computer via
the USB connection. To fi x a corrupted FAT problem, you should use the
Error Checking utility or the Check Disk utility explained at the end of this
section.
Attention: Windows and Macintosh often write extra fi les to the hard disk
such as fi nder.def or System volume info. These are normal and will
not harm the Gmini™ 402.
Problem: I have been using my Gmini™ 402 to transfer fi les back and
forth between different computers. Will defragmenting the Gmini™ 402
hard disk do any harm to it?
Answer: Defragmenting the Gmini™ 402 hard disk may be useful after
having transferred many fi les to and from the Gmini™ 402. It is never
harmful to use the defragmenter on the Gmini™ 402. Make sure no other
program is running while using the Windows® defragmenter utility. Make
sure you power the Gmini™ 402 with the external power adapter during
this procedure.
Problem: I have copied fi les to my Gmini™ 402 via USB from my
computer, but now I cannot see these fi les on the device.
Answer: You have probably transferred a fi le which the Gmini™ 402
cannot play, for example a PDF, MOV, or DOC fi le. Go to the System
Settings under Setup on the main screen and you will fi nd a parameter
called Show all fi les. If you set it to on, the Gmini™ 402 will show all fi les,
even if it cannot play the fi le (you must browse via the browser mode from
the main menu screen). The browser will show a ? icon indicating that it
is not one of the standard fi le types that it can play.
Problem: I want to reformat the Gmini™ 402’s hard disk.
Answer: You can do this, but it will erase ALL of the data on your Gmini™
402. Sometimes this may be necessary if your FAT (File Allocation Table)
becomes so corrupted that nothing seems to fi x your fi le problems. First,
as explained below, you should run ScanDisk or the DOS chkdsk (Check
Disk) program to try to fi x your problem. If this doesn’t fi x your problem
and you are sure you must reformat the Gmini™ 402 hard disk, then go to