Troubleshooting
Problem: what do I do if I try to disconnect via the green arrow but keep getting “The device ‘Generic Volume’ cannot be stopped now. Try stopping the device again later.”
Answer: shut off any program that might be accessing data on the AV300, including Windows® Explorer. If this does not work, shut down all programs, wait 20 seconds, then try the green arrow again. If this does not work, you should shut down the computer and disconnect the USB cable once the computer is off.
14.2Charging and Power issues
You do not need to fully discharge the batteries before recharging them. Empty batteries will take 4 hours to charge without usage. More if you use the unit while charging it.
Problem: a full battery charge does not last as long as the specifications suggest.
Answer: the specifications are under the condition that the screen backlight goes off after 30 seconds (for MP3 music) and the user does not access the machine, it just sits and plays. If you get significantly less time from a full charge, call our technical support
14.3AV300 locks up (freezes operation) or Stops
Problem: the AV300
Solution: if the lock buttons is set, none of the buttons respond. Hold down the top function button for three seconds to turn off the lock buttons function. A freeze up could also be caused by electrostatic phenomena. That is, static electricity has temporarily knocked out the AV300. Hold down on the STOP/OFF Ó button for 15 seconds and the AV300 will shut off. Restart it normally now.
14.4The Computer locks-up (freezes operation) or Stops
Problem: the computer
Answer: most likely because you did not use the green ‘safely remove hardware’ icon in the system tray in order to remove the AV300 from your computer.
14.5File issues, corrupted data, formatting, and partitioning
Problem: on the AV300, I find new file names and folder names that I never created or they have strange gibberish names.
Answer: most likely, the AV300’s file allocation table (FAT) has been corrupted. This could have been due to the AV300 shutting down (due to low battery power) while reading or writing to your computer via the USB connection. To fix a corrupted FAT problem, you should use the Error Checking utility or the Check Disk utility explained at the end of this section. Attention: Windows and Macintosh often write extra files to the hard disk such as finder.def or System volume info. These are normal and will not harm the AV300.
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