Asus RTAC66U 6 Troubleshooting

101

6 Troubleshooting

This chapter provides solutions for issues you may encounter with

your router. If you encounter problems that are not mentioned in

this chapter, visit the ASUS support site at:

http://support.asus.com/ for more product information and

contact details of ASUS Technical Support.

6.1 Basic Troubleshooting

If you are having problems with your router, try these basic steps

in this section before looking for further solutions.

Upgrade Firmware to the latest version.

1. Launch the Web GUI. Go to Advanced Settings >

Administration > Firmware Upgrade tab. Click Check to

verify if the latest rmware is available.

2. If the latest rmware is available, visit the ASUS global website

at http://www.asus.com/Networks/Wireless_Routers/RTAC66U/

#download to download the latest rmware.

3. From the Firmware Upgrade page, click Browse to locate the

rmware le.

4. Click Upload to upgrade the rmware.

Contents

Main Page 1 Getting to know your wireless router 2 Getting started 3 Conguring the General settings 4 Conguring the Advanced Settings 5 Utilities 6 Troubleshooting Appendices 1 Getting to know your wireless router 1.1 Welcome! 1.2 Package contents 1.3 Your wireless router Page 1.4 Positioning your router Page 1.5 Setup Requirements 1.6 Router Setup 1.6.1 Wired connection 1.6.2 Wireless connection Page 2 Getting started 2.1 Logging into the Web GUI 2.2 Quick Internet Setup (QIS) with Auto- detection Page Page Page 2.3 Connecting to your wireless network Page 3.1.1 Setting up the wireless security settings Page Page 3.1.3 Monitoring your USB device Page Page 3.2 Creating a Guest Network Page 3.3 Using the Trac Manager 3.3.1 Managing QoS (Quality of Service) Bandwidth Page Page Page Page 3.4 Setting up Parental Control Page 3.5 Using the USB Application 3.5.1 Using AiDisk Page 3.5.2 Using Servers Center Page Page Page Page Page 3.5.3 3G/4G Page Page Page Page 3.6.2 Smart Access Page 4 Conguring the Advanced Settings 4.1 Wireless 4.1.1 General Page Page 4.1.2 WPS Page 4.1.3 Bridge Page 4.1.4 Wireless MAC Filter 4.1.5 RADIUS Setting 4.1.6 Professional Page 4.2 LAN 4.2.1 LAN IP 4.2.2 DHCP Server 4.2.3 Route 4.2.4 IPTV 4.3 WAN 4.3.1 Internet Connection Page Page 4.3.2 Port Trigger Page 4.3.3 Virtual Server/Port Forwarding Page Page 4.3.4 DMZ 4.3.5 DDNS Page 4.4 IPv6 4.5 VPN Server 4.6 Firewall 4.6.1 General 4.6.2 URL Filter 4.6.3 Keyword lter 4.6.4 Network Services Filter 4.7 Administration 4.7.1 Operation Mode 4.7.2 System 4.7.3 Firmware Upgrade 4.7.4 Restore/Save/Upload Setting 4.8 System Log 5 Utilities 5.1 Device Discovery 5.2 Firmware Restoration 5.3 Setting up your printer server 5.3.1 ASUS EZ Printer Sharing Page Page Page 5.3.2 Using LPR to Share Printer Page Page Page Page 5.4 Download Master 5.4.1 Conguring Bit Torrent download settings Page 6 Troubleshooting 6.1 Basic Troubleshooting Page Page 6.2 Frequently Asked Questions (FAQs) I cannot access the router GUI using a web browser The client cannot establish a wireless connection with the router. Page Internet is not accessible. You forgot the SSID (network name) or network password How to restore the system to its default settings? Page Cannot access Web GUI Page Page Page Appendices Notices ASUS Recycling/Takeback Services REACH Federal Communications Commission Statement Page Safety Information Declaration of Conformity for R&TTE directive 1999/5/EC CE Mark Warning Canada, Industry Canada (IC) Notices Radio Frequency (RF) Exposure Information Canada, avis dIndustry Canada (IC) NC C GNU General Public License Page Page Page Page Page Page Page Page For Turkey only ASUS Contact information ASUSTeK COMPUTER INC. (Asia Pacic) ASUS COMPUTER INTERNATIONAL (America) ASUS COMPUTER GmbH (Germany and Austria) Networks Global Hotline Information Area Hotline Number Support Languages Working Hour Working Day Networks Global Hotline Information Area Hotline Number Support Languages Working Hour Working USA/Canada Day