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6.2 Frequently Asked Questions (FAQs)

I cannot access the router GUI using a web browser

• If your computer is wired, check the Ethernet cable connection
and LED status as described in the previous section.
• Ensure that you are using the correct login information. The
default factory login name and password is “admin/admin”.
Ensure that the Caps Lock key is disabled when you enter the
login information.
• Delete the cookies and les in your web browser. For Internet
Explorer 8, follow these steps:
1. Launch Internet Explorer 8,
then click Tools > Internet
Options.
2. In the General tab, under
Browsing history, click
Delete…, select Temporary
Internet Files and Cookies
then click Delete.
NOTES:
• The commands for deleting cookies and les vary with web
browsers.
• Disable proxy server settings, cancel the dial-up connection,
and set the TCP/IP settings to obtain IP addresses automatically.
For more details, refer to Chapter 1 of this user manual.
• Ensure that you use CAT5e or CAT6 ethernet cables.