RX3141 User’s Manual | Appendix |
13 Troubleshooting
This appendix suggests solutions for problems you may encounter in installing or using the RX3141, and provides instructions for using several IP utilities to diagnose problems.
Contact Customer Support if these suggestions do not resolve the problem.
| Problem | Troubleshooting Suggestion |
|
Power LED does not | Verify that you are using the AC adapter provided with the |
|
illuminate after | device and that it is securely connected to the RX3141 and a | |
product is turned on. | wall socket/power strip. | |
|
|
|
LINK WAN LED | Verify that an Ethernet cable like the one provided is securely | |
does not illuminate | connected to the Ethernet port of your ADSL or cable modem | |
after Ethernet cable | and the WAN port of the RX3141. Make sure that your ADSL or | |
is attached. | cable modem is powered on. Wait 30 seconds to allow the | |
| RX3141 to negotiate a connection with your broadband modem. | |
LINK LAN LED does not illuminate after Ethernet cable is attached.
Verify that the Ethernet cable is securely connected to your LAN hub or PC and to the RX3141. Make sure the PC and/or hub is turned on.
Verify that your cable is sufficient for your network requirements. A 100 Mbit/sec network (100BaseTx) should use cables labeled Cat 5. 10Mbit/sec cables may tolerate lower quality cables.
PC cannot access | Use the ping utility, discussed in the following section, to check |
Internet | whether your PC can communicate with the RX3141’s LAN IP |
| address (by default 192.168.1.1). If it cannot, check the Ethernet |
| cabling. |
| If you statically assigned a private IP address to the computer, |
| (not a registered public address), verify the following: |
| • Check that the gateway IP address on the computer is |
| your public IP address (see the Quick Start Guide |
| chapter, Part 2 for instructions on viewing the IP |
| information.) If it is not, correct the address or configure |
| the PC to receive IP information automatically. |
| • Verify with your ISP that the DNS server specified for the |
| PC is valid. Correct the address or configure the PC to |
| receive this information automatically. |
| • Verify that a Network Address Translation rule has been |
| defined on the RX3141 to translate the private address |
| to your public IP address. The assigned IP address must |
| be within the range specified in the NAT rules. Or, |
| configure the PC to accept an address assigned by |
| another device (see section 3.2 "Part 2 — Configuring |
| Your Computers”). The default configuration includes a |
| NAT rule for all dynamically assigned addresses within a |
| predefined pool |
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