AT&T E2912 user manual Troubleshooting, The announce

Appendix

Troubleshooting

The announce-	•	When recording the announcement, make sure you speak in
ment message is		a normal tone of voice about nine inches from the telephone
not clear.		base.
	•	Make sure there is no background noise (television, music, traf-
		fic, etc.) when recording.

The answering system does not record message.

•Make sure the answering system is on.

•If the memory is full, the system will answer after ten rings and announce “Memory is full. Enter remote access code.” You need to delete some old messages in order to make room for new messages.

The messages on the answering sys- tem are incomplete.

•If a caller reaches the maximum recording time of four minutes, for each message, the system will disconnect and part of the message may be lost.

•If the caller pauses for more than seven seconds, the system stops recording and disconnects the call.

•If the memory on the system becomes full during a message, the system stops recording and disconnects the call.

•If the caller’s voice is very soft, the system may stop recording and disconnect the call

The messages on			• Press VOLUME on the telephone base to increase the
the	system	are	speaker volume.
very	difficult	to
hear.
The	answering		• Make sure your remote access code is correct (page 38).

system does not	• Make sure you are calling from a touch-tone telephone. When
respond to remote
	dialing a number, you should hear tones. If you hear clicks,
commands.
	then it is not a touch-tone telephone and cannot activate the
	answering system.

•The answering system may not detect the remote access code when your announcement is playing. Wait until the announce- ment is over before entering the code.

•There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing.

“Time and day not • You need to set the answering system clock (page 36). set” prompts.

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