Dell T7400 manual Error Messages, Click Start→ All Programs→ Modem Helper

R U N T H E M O D E M D I A G N O S T I C TO O L —

Windows XP:

1Click Start→ All Programs→ Modem Helper.

2Follow the instructions on the screen to identify and resolve modem problems. Modem Helper is not available on certain computers.

Windows Vista:

1Click Start → All Programs→ Modem Diagnostic Tool.

2Follow the instructions on the screen to identify and resolve modem problems. Modem diagnostics are not available on all computers.

VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S —

Windows XP:

1Click Start→ Control Panel→ Printers and Other Hardware→ Phone and Modem Options→ Modems.

2Click the COM port for your modem, and then click Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

Windows Vista:

1Click Start → Control Panel→ Hardware and Sound→ Phone and Modem Options→ Modems.

2Click the COM port for your modem, and then click Properties→ Diagnostics→ Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet. For help, contact your Internet service provider.

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

AF I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ <

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