Appendix C
45
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My phone
doesn’t work
at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely
plugged into the cordless handset.
• Make sure the telephone line cord is securely and
firmly plugged into the telephone base and the
telephone wall jack.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base when not
in use.
• If the battery is depleted, it may take approximately ten
minutes to charge the handset before it shows LOW
BATTERY, refer to page 5 for details.
• Reset the telephone base. Unplug the electrical power.
Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.
• You may need to purchase a new battery. Please refer
to Battery installation & charging (pages 5-6) in this
user’s manual.
I cannot get a
dial tone.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• If the previous suggestions don’t work, disconnect the
telephone base from the telephone jack and connect to
a different phone. If there is no dial tone on that phone
either, the problem is in your wiring or local service.
Contact your local telephone service provider.
• Your line cord might be malfunctioning. Try installing a
new line cord.
Appendix C