AT&T EL52109 user manual Day not set

Appendix C

Troubleshooting

Difficulty	•	Press VOLUMEp to increase speaker volume on the
hearing		telephone base.
messages.	•	Press VOLUMEp to increase listening volume on a
		handset.
System does	•	Make sure that the answering system is on (page 14
not answer after		or 35). When the answering system is on, ANS ON
correct number		should show on the handset and ANS ON/OFF button
of rings.		should be on on the telephone base.
	•	If toll saver is selected, the number of rings changes to
		two when there are new messages waiting (page 16).
	•	If the memory is full or if the answering system is off,
		the answering system answers after 10 rings.
	•	In some cases, the answering system is affected by the
		ringing system used buy the local telephone service
		provider.
	•	If you subscribe to voicemail service, change the number
		of rings so that your answering system answers before
		your voicemail answers (page 12). To determine how
		many rings will activate your voicemail, please contact
		your local telephone service provider.
	•	If there is a fax machine connected to the same
		telephone line, try disconnecting the fax machine. If
		that solves the problem, consult your fax machine
		documentation for information on compatibility with
		answering systems.
System	•	You need to reset the answering system clock (see
announces “Time		page 11).
and day not set.”
System does	•	Make sure to enter your remote access code correctly
not respond		(see page 17).
to remote	•	Make sure you are calling from a touch-tone phone.
commands.
		When you dial a number, you should hear tones. If you
		hear clicks, the phone is not a touch-tone telephone and
		cannot activate the answering system.
	•	The answering system may not detect the remote access
		code while your announcement is playing. Try waiting
		until the announcement is over before entering
		the code.
	•	There may be noise or interference on the phone line
		you are using. Press dial pad keys firmly.

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