Appendix C
52
Difficulty
hearing
messages.
• Press VOLUMEp to increase speaker volume on the
telephone base.
• Press VOLUMEp to increase listening volume on a
handset.
System does
not answer after
correct number
of rings.
• Make sure that the answering system is on (page 14
or 35). When the answering system is on, ANS ON
should show on the handset and ANS ON/OFF button
should be on on the telephone base.
• If toll saver is selected, the number of rings changes to
two when there are new messages waiting (page 16).
• If the memory is full or if the answering system is off,
the answering system answers after 10 rings.
• In some cases, the answering system is affected by the
ringing system used buy the local telephone service
provider.
• If you subscribe to voicemail service, change the number
of rings so that your answering system answers before
your voicemail answers (page 12). To determine how
many rings will activate your voicemail, please contact
your local telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
System
announces “Time
and day not set.”
• You need to reset the answering system clock (see
page 11).
System does
not respond
to remote
commands.
• Make sure to enter your remote access code correctly
(see page 17).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone and
cannot activate the answering system.
• The answering system may not detect the remote access
code while your announcement is playing. Try waiting
until the announcement is over before entering
the code.
• There may be noise or interference on the phone line
you are using. Press dial pad keys firmly.
Troubleshooting