10.1 Troubleshooting

The Diamond Storage Array provides a number of visual, audible and computer system-generated indicators to identify the operational status of the array. System status and error information is readily available. If your situation is not defined here or elsewhere in the manual, if these solutions do not help, or if you have any questions or concerns about any aspect of operating the array, please contact technical support.

Windows 2000 special instructions

When using Windows 2000, the New Hardware screen pops up and asks for a driver when the array is first booted up. While a driver is not necessary for operation, you should install our dummy driver to eliminate the New Hardware screen’s appearance. Download AttoDM2k.zip from our website, www.attotech.com, unzip it, and install the driver AttoDM2k.inf according to the instructions in AttoDM2k.pdf.

Error messages

System Fault LED If a serious hardware or software error occurs in the array, the System Fault LED will display a series of flashes or blink codes in a pattern.

an initial series of blinks indicating the system problem

an error code, please provide both the first and second blink code values.

During a fault condition, more detailed information about the fault may be available via the CLI over the RS-232 interface port or the optional Ethernet port. The blink codes are also saved internally by the array to NVRAM (Non Volatile Random Access Memory) and will be displayed at power up if the power to the array is recycled.

Command Line Interface messages

ERROR. Wrong/Missing Parameters

Check Help for the correct input and retype command

ERROR. Invalid Command. Type ‘help’ for command list

Number of blinks

Problem area

1, 2 or 3

processor or memory

4

Fibre Channel interface

5

SCSI interface

7Fibre Channel connection

8general internal processing

9SCSI Enclosure Services

a two second pause

another series of blinks providing more detailed information for technical personnel.

a four-second pause

the blink code sequence will repeat from step 1 until the error is cleared.

In general, any fault will require notification of Diamond Array technical personnel for resolution or for further debug instructions. When you report

Check Help to find a list of all commands which are available. Contact array technical support via the means easiest for you. Refer to Contact ATTO Technology, Inc. on page viii for additional information.

ERROR. Command Not Processed.

The array did not accept the command you requested. Check Help for a list of commands or check this manual for the function you wish to access. If you cannot accomplish what you want to do with the commands listed, contact array technical support via the means easiest for you (refer to Contact ATTO Technology, Inc. on page viii) for more information.

Audible Alarm The array audible alarm will warn of potential problems or faults. It will beep repeatedly when the System Fault (FLT) light on the system management card is activated. The

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ATTO Technology S-Class Troubleshooting, Windows 2000 special instructions Error messages, Command Line Interface messages

S-Class specifications

ATTO Technology S-Class is a comprehensive solution designed to optimize storage and networking performance for digital content creation and enterprise environments. This product line specializes in high-performance connectivity, facilitating seamless data transfer and management.

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In summary, ATTO Technology S-Class is not just a storage solution; it's a gateway to unlocking peak performance in data management, tailored for the challenges of today’s data-driven landscape.