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Troubleshooting
10.1 Troubleshooting
The Diamond Storage Array provides a number of visual, audible and computer system-generated
indicators to identify the operational status of the array. System status and error information is readily
available. If your situation is not defined here or elsewhere in the manual, if these solutions do not help,
or if you have any questions or concerns about any aspect of operating the array, please contact
technical support.
Windows 2000 special instructions
When using Windows 2000, the
New Hardware
screen pops up and asks for a driver when the
array is first booted up. While a driver is not
necessary for operation, you should install our
dummy driver to eliminate the New Hardware
screen’s appearance. Download
AttoDM2k.zip
from our website, www.attotech.com, unzip it,
and install the driver
AttoDM2k.inf
according to the
instructions in
AttoDM2k.pdf
.
Error messages
System Fault LED
If a serious hardware or
software error occurs in the array, the System
Fault LED will display a series of flashes or blink
codes in a pattern.
• an initial series of blinks indicating the system
problem
• a two second pause
• another series of blinks providing more detailed
information for technical personnel.
• a four-second pause
• the blink code sequence will repeat from step 1
until the error is cleared.
In general, any fault will require notification of
Diamond Array technical personnel for resolution
or for further debug instructions. When you report
an error code, please provide both the first and
second blink code values.
During a fault condition, more detailed
information about the fault may be available via
the CLI over the RS-232 interface port or the
optional Ethernet port. The blink codes are also
saved internally by the array to NVRAM (Non
Volatile Random Access Memory) and will be
displayed at power up if the power to the array is
recycled.
Command Line Interface messages
ERROR. Wrong/Missing Parameters
Check
Help
for the correct input and retype
command
ERROR. Invalid Command. Type ‘help’ for
command list
Check
Help
to find a list of all commands which
are available. Contact array technical support via
the means easiest for you. Refer to
Contact ATTO
Technology, Inc.
on page viii for additional
information.
ERROR. Command Not Processed.
The array did not accept the command you
requested. Check
Help
for a list of commands or
check this manual for the function you wish to
access. If you cannot accomplish what you want
to do with the commands listed, contact array
technical support via the means easiest for you
(refer to
Contact ATTO Technology, Inc.
on page viii)
for more information.
Audible Alarm
The array audible alarm will warn
of potential problems or faults. It will beep
repeatedly when the System Fault (FLT) light on
the system management card is activated. The
Number of blinks Problem area
1, 2 or 3 processor or memory
4 Fibre Channel interface
5SCSI interface
7 Fibre Channel connection
8 general internal processing
9 SCSI Enclosure Services