Avaya 2030, 2050 manual Answering Other Extensions - Call Pickup, Answering a Call Waiting

Models: 2050

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Answering Calls – Page 13

Answering Calls – Page 13

Answering Other Extensions - Call Pickup

Your extension can store a pickup group number. If an extension in your pickup group rings, then the Answering Other Extensions - Call PickupPICKUP option appears. You can also pickup calls using DSS (see "Using DSS Keys" on page 18) or Soft DSS keys (see "Using Soft DSS Keys" on page 20).

To pick up any ringing phone:

1.This option is available via a short code, contact your System Administrator.

To pick up calls in your pickup group:

1.Press To pick up any ringing phone:PICKUP to show the longest ringing call.

2.To pick up the call shown, press SPEAKER.

3.To cancel the pickup display, press ANSWER RELEASE.

To set the phone's pickup group:

1.Press PROGRAM and then SCROLL. Press To pick up calls in your pickup group:PICKUP.

2.Enter the phone's passcode (see "The Phone Passcode" on page 26).

3.The display shows the current pickup group (if set).

4.Press To set the phone's pickup group:CANCEL and enter a new pickup group number.

5.Press Answering a Call WaitingDONE and then PROGRAM to finish.

You can also use the system's short codes for call pick-up. These are:

*30 to answer a call ringing anywhere.

*31 to answer a call within your group.

*32*201# to answer the call for ringing a particular extension, in this example 201.

Answering a Call Waiting

If your phone has call waiting in use, then when someone else calls you during a call, the display will flip between details of your current call and the waiting caller. Your phone's lamp will also flash and you will hear a call waiting tone every six seconds.

To turn call waiting on use the code *15; to turn it off use *16.

To answer a call waiting:

1.Either end your current call and press ANSWER RELEASE or press

To answer a call waiting:PARK to hold your current call.

2.The waiting call rings your phone.

3.Press Answering Missed CallsPARK to switch between the current call and held call.

Answering Missed Calls

A digit on the display such as Manual background9 indicates the number of unanswered calls that have rung your phone. Pressing the display key next to the number allows you to see the caller's number and either Manual backgroundCALL or Manual backgroundDELETE the entry.

40DHB0002UKAG Issue 2a (13/11/2001)

IP Office - 2030 & 2050 Phone

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Avaya 2030, 2050 manual Answering Other Extensions - Call Pickup, Answering a Call Waiting, Answering Missed Calls