Answering Calls – Page 13

Answering Other Extensions - Call Pickup

Your extension can store a pickup group number. If an extension in your pickup group rings, then the PICKUP option appears. You can also pickup calls using DSS (see "Using DSS Keys" on page 18) or Soft DSS keys (see "Using Soft DSS Keys" on page 20).

To pick up any ringing phone:

1.This option is available via a short code, contact your System Administrator.

To pick up calls in your pickup group:

1.Press PICKUP to show the longest ringing call.

2.To pick up the call shown, press SPEAKER.

3.To cancel the pickup display, press ANSWER RELEASE.

To set the phone's pickup group:

1.Press PROGRAM and then SCROLL. Press PICKUP.

2.Enter the phone's passcode (see "The Phone Passcode" on page 26).

3.The display shows the current pickup group (if set).

4.Press CANCEL and enter a new pickup group number.

5.Press DONE and then PROGRAM to finish.

You can also use the system's short codes for call pick-up. These are:

–*30 to answer a call ringing anywhere.

–*31 to answer a call within your group.

–*32*201# to answer the call for ringing a particular extension, in this example 201.

Answering a Call Waiting

If your phone has call waiting in use, then when someone else calls you during a call, the display will flip between details of your current call and the waiting caller. Your phone's lamp will also flash and you will hear a call waiting tone every six seconds.

To turn call waiting on use the code *15; to turn it off use *16.

To answer a call waiting:

1.Either end your current call and press ANSWER RELEASE or press

PARK to hold your current call.

2.The waiting call rings your phone.

3.Press PARK to switch between the current call and held call.

Answering Missed Calls

A digit on the display such as 9 indicates the number of unanswered calls that have rung your phone. Pressing the display key next to the number allows you to see the caller's number and either CALL or DELETE the entry.

40DHB0002UKAG Issue 2a (13/11/2001)

IP Office - 2030 & 2050 Phone

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Avaya 2030, 2050 manual Answering Other Extensions Call Pickup, Answering a Call Waiting, Answering Missed Calls
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2030, 2050 specifications

Avaya, a global leader in business communications, offers a range of innovative devices designed to improve workplace productivity and collaboration. Among these devices are the Avaya 2060, 2030, and 2050 series, each equipped with unique features and technologies that cater to diverse business needs.

The Avaya 2060 is characterized by its flexibility and user-friendly interface. It features a large, high-resolution display that allows for easy navigation through its various functions. This model supports high-definition audio, ensuring clear conversations, and is equipped with a wide range of programmable function keys for customization. The phone's design is compact yet functional, making it suitable for modern office environments. Additionally, it supports Power over Ethernet (PoE), which simplifies installation by allowing power and data to be transmitted over a single cable.

Next in line is the Avaya 2030, targeted primarily at executive and administrative professionals. This model includes enhanced audio capabilities, programmable keys, and a sophisticated design that complements executive workspaces. The Avaya 2030 employs Avaya’s Aura platform, providing robust connectivity options and enabling seamless communication across various devices. Its integration with Unified Communications ensures that users can manage their calls efficiently, along with advanced features such as caller ID, call forwarding, and voicemail integration.

Finally, the Avaya 2050 is tailored for both front-line employees and contact center agents. It features an ergonomic design that allows for extended use without discomfort. The Avaya 2050 stands out with its comprehensive set of features, including a built-in speakerphone and support for headsets, enabling hands-free communication. Its user interface is intuitive, facilitating fast access to important functions, which is particularly beneficial in high-pressure environments.

All three models support various technologies that enhance their functionality. They leverage VoIP technology for clear and reliable voice communication while ensuring compatibility with various operating systems. These devices are designed to be interoperable with other Avaya solutions, enabling businesses to customize their communications infrastructure.

In summary, the Avaya 2060, 2030, and 2050 models exemplify Avaya's commitment to delivering effective communication tools tailored to diverse professional needs. With features aimed at improving productivity, user experience, and flexibility, these devices are essential for businesses looking to enhance their communication capabilities in today's digital landscape.
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