Avaya 2030, 2050 Parking Calls Park and Ride, Dialling Ahead, Transfer, Park & Hold Calls - Page

Transfer, Park & Hold Calls – Page 15

Parking Calls (Park and Ride)

You can retrieve parked calls at any other extension on the system. Your phone displays calls you parked by a flashing -symbol next to the line number. You can park several calls simultaneously.

To park an external call:

1.During the call, press PARK. The parked call is displayed as your extension number followed by a zero, e.g. 2200. If you now parked another call it would display as your extension number followed by a one, e.g. 2201 and so on.

To unpark calls parked at your extension:

1. Press the display key next to the flashing -symbol.

To unpark a call at another extension:

1.Note the number displayed and at another extension dial *38*N# when N is the number displayed for the parked call on your phone, e.g. *38*2200#.

Dialling Ahead

On incoming calls you can display the status of another extension without interrupting your call.

To dial ahead during a call:

1.Dial the number that you want to check.

2.The extension's status appears on the right-hand display; FREE, BUSY or NU (Number Unobtainable).

3.Press CANCEL.

If the extension displayed is free:

1.For an unannounced transfer, press ANSWER RELEASE.

2.To make an enquiry, press HOLD. This holds your current caller and rings the dial ahead extension.

3.If unanswered, press HOLD to retrieve your first call.

4.If answered, either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls.

You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free rather than display FREE.

To select show free or ring if free:

1.Press PROGRAM and then SCROLL. Press CALLFREE.

2.Enter the phone's passcode (see "The Phone Passcode" on page 26).

3.To change the current setting, press CHANGE.

4.Press DONE and then press PROGRAM to finish.

40DHB0002UKAG Issue 2a (13/11/2001) IP Office - 2030 & 2050 Phone