Table of Contents

 

The Telephone

4

Overview

4

Call Appearance Keys

6

Call Appearance Keys Icons

7

System Features

7

Basic Call Handling Features

8

Answer a Call

8

Make a Call

8

Clearing a Call

9

Headset Working

9

Speakerphone

10

Speed Dial

10

Redial

10

Mute

11

Hold

11

Transfer

12

Conference

13

Message

13

Using Speed Dials

14

Overview of Speed Dials

14

Dialing a Speed Dial Number

14

Deleting a Speed Dial

15

Editing a Speed Dial

15

Converting a Call Log Entry to a Speed Dial

15

Adding a New Speed Dial

16

Using the Call Log

17

Overview of the Call Log

17

Using The Call Log

18

Viewing the Call Log

18

Making Calls from the Call Log

18

Saving a Call Log Entry to Your Speed Dial List

18

Deleting a Call Log Entry

19

Erasing All Logged Calls

19

Setting Which Calls are Logged

19

Changing Options

20

Changing Ringer Options

20

Adjusting the Display Contrast

21

Call Log Setup

21

Miscellaneous

21

Using Self Test

21

Selecting the Display Mode

21

Default Phone/Erase All Settings

22

Language

22

Automatic Gain Control (AGC)

23

System Features

24

System Features

24

Making Calls

24

Answering Calls

24

Call Forwarding

25

Diverting Calls

25

Do Not Disturb

25

Voicemail

26

Default Feature Codes

27

5420/2420 Phone User Guide

Page ii

IP Office

Issue 6d (15th September 2005)

Page 2
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Avaya 5420 manual Table of Contents

5420 specifications

The Avaya 2420 and 5420 are part of Avaya's comprehensive portfolio of business communication solutions, designed to enhance productivity and collaboration in the workplace. These digital deskphones leverage advanced telecommunications technologies, offering features that cater to various business needs.

Starting with the Avaya 2420, this model is particularly recognized for its user-friendly design. It supports a variety of telephony features that enhance communication efficiency. The phone comes equipped with a standard backlit display, enabling users to easily navigate menus and read information even in low-light environments. The keypad is designed for comfort and reliability, facilitating quick dialing and access to frequently used features, such as hold, transfer, and conference calling.

The Avaya 2420 also supports a range of connectivity options, making it compatible with both older telephony systems and more modern IP-based solutions. Its plug-and-play capability ensures a straightforward setup, allowing businesses to integrate the device into their existing infrastructure without extensive configuration.

On the other hand, the Avaya 5420 is a more advanced model designed for users who require additional functionality and flexibility. This phone combines digital and IP capabilities, offering richer features suited for power users in high-volume environments. One of its standout characteristics is the large graphical display, which allows for easy access to user interfaces and multiple lines of communication.

The 5420 provides enhanced call handling with programmable keys, enabling users to customize their phone settings to meet their unique workflow needs. Additionally, it supports features such as voicemail integration and call logs, streamlining processes and improving responsiveness.

Both models utilize Avaya’s robust communication protocol, ensuring high-quality voice clarity and reliability. The integration of QoS (Quality of Service) technology ensures that voice data is prioritized over other types, maintaining call quality even in busy network conditions.

Moreover, both phones support various accessory options, such as headset connectivity, to accommodate users' diverse working styles.

In summary, the Avaya 2420 and 5420 are reliable digital deskphones that embody Avaya's commitment to enhancing business communications. They combine essential features, connectivity options, and user-friendly designs, catering to both basic and advanced telephony needs in modern workplaces.