Send all calls

Muting a Call

If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted.

1.Press Mute during a call so that the other person cannot hear you.

2.Press Mute again to unmute the call.

Putting a Call on Hold

1.Press Phone to view the main Phone screen, if necessary.

2.Select the line you want to put on hold.

3.Press Hold.

Note:

A hold timer may display when you put a call on hold. For more information, see Configuring call timers.

4.Press Resume to retrieve the call.

Transferring a Call

1.From the Phone screen, select the line you want to transfer.

2.Press Transfer.

3.Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list.

4.Press Complete to transfer the call.

About Forwarding Calls

You can forward your incoming calls to another number or to voicemail. If call forwarding

is turned on, a Forwarding icon appears on the top line of your display screen. You can choose from a number of forwarding features, including Send All Calls and Call Forward. Listed below are examples of the most commonly used forwarding features. The forwarding features available on your phone depend on the options your system administrator has set. For more information about the options available to you, contact your system administrator.

Send all calls

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage number, typically your voicemail. Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator. If the SAC feature is administered on your phone, a SendAll softkey appears on the Phone screen. Pressing SendAll turns Send All Calls on. If it is already on, pressing SendAll turns it off. You can also turn Send All Calls on or off by using the telephone Features list.

1.From the Phone screen, scroll right to access the Features menu.

2.Select SendAllCalls.

3.Press Yes or OK to turn Send All Calls on or off.

16 Avaya one-X™ Deskphone Edition for 9620 IP Telephone User Guide

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Avaya 9620 manual Muting a Call, Putting a Call on Hold, Transferring a Call, About Forwarding Calls, Send all calls