Avaya MX10 Are using a noise-cancelling headset, Position of the microphone is very important

		M A I N T E N A N C E A N D
		T R O U B L E S H O O T I N G
	Maintenance Hints
Trouble Shooting Guide
	PROBLEM	ITEMS TO CHECK
		Make sure the microphone of your headset is
MY CALLERS SAY
THAT THEY CAN’T		positioned in front or near your mouth. If you
HEAR ME AT ALL OR		are using a “noise-cancelling” headset, the
THEY CAN’T HEAR
		position of the microphone is very important.
ME VERY WELL
		You may need to adjust the “Outgoing Volume”.
		See “Adjusting Outgoing Volume” on page 11.
		Confirm that the Telephone/Amplifier
		Compatibility Switch is in the correct setting
		for your phone (see "Set the Telephone/Amplifier
		Compatibility Switch” on page 4). You may
		want to try moving the switch through all of
		the positions until your caller hears you clearly.
		Experimenting with various switch settings
		will not harm the amplifier or your telephone.

	M A I N T E N A N C E A N D
	T R O U B L E S H O O T I N G
Maintenance Hints
Trouble Shooting Guide
P R O B L E M	ITEMS TO CHECK
	Change the Telephone/Amplifier Compatibility
I GET A LOW
PITCH HUM IN	Switch between position 5 and 6 to see if the
MY HEADSET	hum goes away in either position. Use the
SPEAKER AND/
	position with no hum.
OR MY CALLERS
COMPLAIN THEY	Ensure the Audio Device Cable is routed away
CAN HEAR HUM	from your monitor or other electrical device.
I HEAR THREE	If you are using batteries to power the Switcher
‘BEEPS’ IN	Amplifier, the three ‘beeps’ are telling you that
THE HEADSET	the batteries are low and need to be replaced.
	See “Installing Batteries” on page 1.

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